Infrastructure and Systems Lead - Singapore - XCL WORLD ACADEMY PTE. LTD.

XCL WORLD ACADEMY PTE. LTD.

Verified Company

Singapore

1 week ago

Posted by:

Wei Jie

beBee Recruiter

Description

XCL World Academy is looking to recruit an
Infrastructure and Systems Lead .

The successful incumbent will maintain and manage the school's network hardware and critical directory systems. Ensure our information technology assets remain secure by implementing security procedures, software, and protocols across multiple platforms.

The individual will need to collaborate closely with the school ICT support engineers and network consultants to administer, optimise, develop, and troubleshoot our enterprise technology and critical directory systems, e.g., O365 & Google Workspace, Apple School Manager, & JAMF.

This position requires the network and system documentation to be up - to - date, data is regularly analysed, and KPIs get reported.

The individual plays a key and dynamic role in the ICT Team, build relationships to communicate, collaborate, create, organise, and promote ICT solutions.

Main Responsibilities

Oversee the health, integrity, and security of our network equipment & servers.
Work closely with the ICT team to ensure systems perform optimally.
Provide coaching and guidance on troubleshooting as needed for the team.
Resolve all escalated issues and challenges timely.
Assist with the ICT Team duty schedule and provide cover as needed.
Promote a culture of safe, responsible, and legal use of technology.
Proactively works to meet Service Level Agreements (SLA).
Maintain appropriate documentation on network maps, procedures, & configurations.
Recommends new processes or improvements in existing processes and workflows.
Owns the change management and configuration process for the ICT Team.
Maintains the school's PBX and telecommunication systems.
Assist the Director of Technology & Innovation with technology reviews, team evaluation, and budgeting.
Coordinate and administer required training to technology team members and the school faculty and staff as and when required.
Occasionally responsibility for periodic as well as adhoc tasks and projects to support the needs of school that are linked to infrastructure and systems.
Perform other tasks requested by the supervisor that are relevant to the role and scope of work.

Person Specifications

Diploma or Degree in Information Technology or related field.
Minimum 35 years of relevant work experience in a similar position in an international school setting.
Flexible problem solver open to new technologies who can work independently, as part of a team, and under time constraints in a dynamic environment.
Positive and growth mindset with excellent customer service skills.
Relevant experience in providing IT Support.
Excellent communication skills in English (verbal and written).
Knowledge of MacOS and iOS.
Experience in Google Workspace Applications preferred.
Mobile device management experience would be an advantage.
Ability to multitask and cope with a degree of pressure at peak times.

Application

About us

XCL World Academy offers a rigorous and balanced education for students aged 2 to 18, beginning with our Nursery programme and continuing through the full International Baccalaureate (IB) continuum of studies. We believe in futureproofing your child by providing relevant skills and exposure, equipping them with the skills required for the jobs of tomorrow. Through our worldclass curriculum and with the guidance of highly experienced teachers, our students embark on a selfdirected journey to become skilled and empathetic young individuals. _