Euc Engineer L2 - Singapore - HUANG HE CONSULTANCY PTE. LTD.

HUANG HE CONSULTANCY PTE. LTD.

Verified Company

Singapore

6 days ago

Posted by:

Wei Jie

beBee Recruiter

Description

EUC Engineer L2

Brief Description:

_Responsibilities _

Basic help desk resolution and service desk delivery.
Routine System administrative activities
Resolve incidents escalated by L1/Helpdesk as per the agreed SLAs and timelines. They usually have a Run-Book/KB which they can refer to for immediate resolutions. They are also supposed to coordinate with any other support or dependency groups in case the incident has any linkage.
Troubleshooting for Alert logs files, transaction logs and backup logs.
Troubleshoot End to End User Devices
Run the backups, recovery errors, respond to the request regarding the restoration of the DB
Responsible on making backup tapes schedule and changes.
Monitor the metric alerts, performancerelated issues like high CPU utilization, Application performance, high Memory utilization, Application tuning and Query.

- tuning

Acknowledge the request for DB stop/start, user creation and grant specific data access to user.
System upgrades/migrations
Making sure Inventory is updated.
Escalates the problem to next level/Vendor.
Good working experience in iOS devices ( iPad, MacBook, & iMac )

_Requirements _

Higher Nitec and above in Information Technology or related field
Provide IT technical service desk and onsite support for enduser services
Support desktops, notebooks, printers and other hardware components.

Contract Type: 12 Months (Renewal)

Salary:
SGD2,800 to SGD3,500

Location:
East Coast, Punggol

Working Hours:

i. Mon - Fri 8:30 am to 4:30 pm (onsite), Sat 9:00 am to 1:00 pm. (onsite)
ii. Mon - Fri 10:00 am to 7:00 pm (onsite)

Commencement:
Immediate

Job Types:
Full-time, Contract

Contract length: 12 months

Salary:
$2, $3,500.00 per month

Schedule: