Service Delivery Manager - Singapore - SEARCH INDEX PTE. LTD.

SEARCH INDEX PTE. LTD.

Verified Company

Singapore

1 week ago

Posted by:

Wei Jie

beBee Recruiter

Description

Job Highlights:

-
Digital Services Provider in Singapore:

-
Competitive Salary and Bonus:

-
5 Days Week, Permanent Role

Job Description:

Our client, a leading Digital Services Provider based in Singapore, is seeking for a Service Delivery Manager to take responsibility of the customer relationship management to deliver quality services from pre-sales engagement to delivery and post-sales support for strategic or assigned customers.

Responsibilities

Build and grow the customer relationship management and be the single point of contact for key customers assigned
Acting as a representative for customer as a Single Point of Contact to bridge between customer and company
Understanding the customer's environment and needs, to assist during the recovery of fault incidents and keeping customer constantly informed of the resolution progress
Provide regular reviews and reporting to keep customers updated on the performance of the services subscribed
Responsible for creation of Project Plans, including Scope of Work, Schedule, Communication Plan, Quality Control Plan, etc
Provide clear communication of deliverable KPIs, milestone checks and measurables

Requirements:

Degree in Computer Science, IT / Engineering or equivalent.
Minimum 3 years experience in project management, delivery or assurance support, preferably in telco infrastructure environment
Strong technical knowledge of network infrastructure and Data Centre operation
Good understanding in networking, e.g. WAN/LAN, TCP/IP etc
Familiar with site deployment of inbuilding telco's facilities and assets is preferred
Possession of Project Management Professional (PMP) or Prince2 certification, and Qualified Class 3 Driving License is preferred

EA License No: 14C7092

EA Registration No:
R Frieda Chan)