Business Analyst - Singapore - Telstra

Telstra

Verified Company

Singapore

1 week ago

Posted by:

Wei Jie

beBee Recruiter

Description

Employment Type

Permanent

Closing Date

23 Jan :59pm

Job Title

Business Analyst

Job Summary

Job Description:

We're Australia's leading telecommunications and technology company. And with a global presence in more than 22 countries, we have a strong global footprint. Our purpose is to build a connected future so everyone can thrive. We're all about providing the best experience and delivering the best tech on the best network.

This includes making Telstra the place you want to work.

Focus of the role

As a Business Analyst, you are an important contributor to analysing business problems and recommending solutions which drive data decision making within our organisation.

You use your analytical skills and experience to contribute to specialist analysis which leverage a variety of analytical tools to draw critical insights which drive commercial outcomes.

This Business Analyst role will support the design and development of digital capabilities and digitization program, including supporting product roll out to business that has been identified in the roadmap.

Key Responsibilities:

Design, refine and document aligned business processes
Planning and monitoring risks, issues and resolution management
Data Analysis and Reporting
Participating in sprints, scrum ceremonies and user stories
Process and other Project related documentation including but not limited to:
KPIs
Escalation Management
Workflow Management and Customer Journey mapping
Overflow Management
Performance Management
Ongoing Training and Development
Technical Guide
P2O, O2A,T2R,U2C E2E Process and Work Instructions
Lead, track and obtain E2E Agreement to Operate endorsement from E2E Business Owners
Support Impact Analysis, UAT / Enactments and related documentations including but not limited to:
Gathering of business requirements
Capturing Operation Process documents and Work Instructions
Enactment of Test Cases
Lead and Manage UAT/ Enactment Execution
Test Summary Report
Support Reviews, remediation signed off by required stakeholders

Who we look for:

ESSENTIAL:

A minimum of 23 years' experience supporting enduser environment
Demonstrated experience in creating a detailed business analysis, designing endtoend business processes, outlining problems, opportunities, and solutions for the business
Demonstrated record of successful delivery, able to attain results, drive issues to closure and set high standards of performance
Knowledge of Telecommunications and IT Industry trends
Strong analytical and problem solving skills
Strong Stakeholder Management and Communication skills

HIGHLY DESIRABLE:

Previous experience in Telstra and knowledge of Telstra Products and Solutions and Digital Customer Journey/ transformation program is an added advantage
Previous experience in an Agile environment with experience using JIRA and Confluence

If you've got a passion to innovate, succeed as part of a great team, and looking for the next step in your career, we'd welcome you to apply