Servicenow Senior Technical Consultant - Central Region, Singapore - CloudGo

CloudGo Central Region, Singapore

6 days ago

Full time

Description

CloudGo is a consulting company that solves business problems by delivering digital workflows that matter. We are one of ServiceNow\xe2\x80\x99s largest and fastest-growing Elite services partners, and due to our rapid growth, we need a Senior Technical Consultant.

As a Senior Technical Consultant, you will be leading teams and supporting projects deploying ServiceNow based solutions for CloudGo clients globally. As part of the broader project team, responsibilities will include liaising directly with clients to identify and document their requirements and the configuration and development of software to meet those requirements.

The Senior Technical Consultant is also responsible for delivering outcomes for our clients. You will be conducting needs assessments, configuring applications, integrating third-party apps, building, and maintaining relationships, training and ongoing client support and follow-up. You are technically very strong and can work with customers to ensure their business requirements are solved not only through technology but also through people and process solutions.

Besides this, you will also be providing leadership focus for both your team and for the clients that you are supporting.

We Hire for Culture First:
Our people are global go-getters, we look to the long term, we solve for the customer, and we value open, honest, early communication. We believe we don\xe2\x80\x99t exist without exceptional people, so we respect and value them. We pay fair base and at-risk components based on experience and the market. Other companies give you a job. We give you opportunity.
CloudGo is focused on building a people-focused organization with a long-term culture of excellence. We work hard, we have fun, we innovate and grow talent.

Requirements

Investigate, document, and analyse key client organisational processes

Work collaboratively with the project management team to determine required resources and create realistic timelines

Maintain an effective client follow-up system to ensure that clients are contacted regarding project progress and overall satisfaction

Coordinate and execute client training

Take charge of finding information sources, gathering, and interpreting problem statement, execute analysis and present findings to team members and stakeholders

Perform and organise ongoing support for customers such as report building, data quality, new integrations, etc

Contribute to the development of a strategic vision for product development and enhancement

Design and architecture solutions in appropriate platforms

Applying in-depth functional knowledge of ITIL and ServiceNow to customer needs and requirements

Providing advice to customers regarding industry best practices and process methodology

Conduct analysis, design, evaluation, modification, testing and implementation of enterprise-wide systems across functional areas

Maintain high customer satisfaction through the delivery of high-quality, timely, and thorough solutions to customer problems

Maintain high customer satisfaction through the delivery of high-quality, timely and thorough solutions to our clients

Enhance & increase ServiceNow knowledge by doing continuous learning, training and certification

Manage and lead a team of employees, communicate company goals, safety practices, and deadlines to the team. Motivate team members and assesses their performance.

Provides help to management, including hiring and training, and keeps control updated on team performance.

Own a distinct aspect of project delivery

Conduct training & workshops Basic requirements

5-7 years of professional experience

Expert ServiceNow knowledge

Sound JavaScript knowledge

Openness to travel

Tertiary education preferred Professional qualifications and education requirements

Extensive work-experience in ServiceNow projects

Integration project experience

ServiceNow admin certification (CSA)

ITSM Experience

Excellent problem solving & communication skill

Team lead & project management skill

Embrace design thinking Additional preferred skills

ITIL Foundation Certified

ServiceNow certified application developer (CAD)

ServiceNow certified implementation specialist (CIS) CloudGo

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