IT Support - Singapore - SAGL CONSULTING PTE. LTD.

SAGL CONSULTING PTE. LTD.

Verified Company

Singapore

1 week ago

Posted by:

Wei Jie

beBee Recruiter

Description

Objective:

Liaising with other IT systems and departments for the data, as needed.
Providing system support for the department in terms of daily business processes.
Liaising with system administrators, customers and vendors on daytoday systemrelated tasks

Task Description

1. Operative Tasks (L1/L2 support)

Monitor and control all daily batch jobs, including batch night jobs. Work with DBA in case of error or job abend.
Work with DEV/IT team for new releases to the system.
Perform UAT before the production release.
Monitor the system interfaces and liaise with systems and ensure the quality of data flow.
In case of a system fault or error, raise a ticket to DEV/IT via SNOW.
Liaising with IT vendors and customers for changes and IT issues.

2. Strategic Tasks

Maintaining correct system configurations and master data by coordinating with vendors and the goto person for the unit.

3. User Access and training

Coordinate with System colleagues in Germany to get access to employees and customers on the required systems. Provide necessary authorization to access systems using the access management tools.
Act as a firstlevel support for training and user access administration.

4. Reporting

Prepare operational reports and support business units by providing various reports on a daily, weekly and monthly basis to monitor the KPIs of operational excellence.
Coordinate with RuC (Reporting and Controlling) responsible in Germany for new access creation, data missing or discrepancy.

5. Documentation & Training
Prepare documentation / working instructions for all the IT tasks, Process changes, and system releases.

Train the users upon implementation of changes or new releases of programs.

Qualifications: