- Make outbound calls to customers to provide product updates and information by following prescribed script and FAQ
- Engage with customers in a professional and courteous manner, actively listening to their needs and concerns
- Understand customers' needs and provide quick, accurate and satisfactory answers to their queries and concerns
- Ensure proper documentation, notification, escalation, tracking and follow up of all interactions with customers
- Gather customer feedback and sentiments and escalate to the Team Leader for further actions
- Maintains and improves service level quality by adhering to standards and guidelines
- Handle ad hoc duties as required
- Prior call centre experience required
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1 Year Contract Call Centre Executive - Singapore - RECRUIT EXPRESS PTE LTD
Description
Roles & ResponsibilitiesJobs Responsibilities
Job Requirements
Application Procedures
Interested candidates, please email your resume to:
Attention: Lynn Mak Ling Ling (CEI No. R
Recruit Express Pte Ltd (EA No. 99C4599)
Customer Service Oriented
Management of Call Centre
call centre
Customer Service Operations
Service Level
Call Centre Management
Team Leader
Customer Service
Customer Service Excellence
Customer Services
Managed the call centre
Customer Service Experience