Jobs

    1 Year Contract Call Centre Executive - Singapore - RECRUIT EXPRESS PTE LTD

    RECRUIT EXPRESS PTE LTD
    RECRUIT EXPRESS PTE LTD Singapore

    1 week ago

    Recruit Express Pte Ltd background
    Description
    Roles & Responsibilities

    Jobs Responsibilities

    • Make outbound calls to customers to provide product updates and information by following prescribed script and FAQ
    • Engage with customers in a professional and courteous manner, actively listening to their needs and concerns
    • Understand customers' needs and provide quick, accurate and satisfactory answers to their queries and concerns
    • Ensure proper documentation, notification, escalation, tracking and follow up of all interactions with customers
    • Gather customer feedback and sentiments and escalate to the Team Leader for further actions
    • Maintains and improves service level quality by adhering to standards and guidelines
    • Handle ad hoc duties as required

    Job Requirements

    • Prior call centre experience required

    Application Procedures

    Interested candidates, please email your resume to:
    Attention: Lynn Mak Ling Ling (CEI No. R

    Recruit Express Pte Ltd (EA No. 99C4599)

    Tell employers what skills you have

    Customer Service Oriented
    Management of Call Centre
    call centre
    Customer Service Operations
    Service Level
    Call Centre Management
    Team Leader
    Customer Service
    Customer Service Excellence
    Customer Services
    Managed the call centre
    Customer Service Experience

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