- Manage inbound and outbound calls with existing and prospective customers.
- Schedule appointments for four sales representatives.
- Work through an existing customer database to generate interest and secure sit-down appointments.
- Achieve a target call-to-action rate of 25%–35% (interest or booked appointments).
- Handle follow-ups via phone, email, and text messaging.
- Maintain accurate and up-to-date records within the CRM system.
- Support ongoing organic marketing efforts, including email, text, and canvassing campaigns.
- Assist in developing and improving sales systems and workflows.
- Provide input on CRM and dialer improvements when applicable.
- Minimum 1–2 years of experience in sales, cold calling, or appointment setting (5+ years preferred for senior-level candidates).
- Proven experience handling both inbound and outbound calls.
- Strong working knowledge of CRM systems (HubSpot or similar platforms).
- Fluent in English and Spanish with minimal accent.
- Experience in the home improvement industry is highly valued.
- Ability to work full-time and start within a short timeframe.
- Experience helping build or improve sales processes and systems.
- Familiarity with CRM setup, optimization, or implementation.
- Portuguese language skills (a plus, especially for future market expansion).
- Experience working with U.S.-based clients.
- Highly efficient and results-driven.
- Organized and detail-oriented.
- Comfortable taking ownership of processes.
- Proactive and capable of working independently.
- Focused on building a strong operational foundation for long-term growth.
- Full-time position.
- Payment in USD or Local Currency according to candidate's preference.
- Opportunity to grow into a leadership role as the team expands.
- Potential for performance-based incentives (structure to be defined).
- CRM system (currently HubSpot; open to alternatives such as ).
- Email and text communication tools.
- Dialer systems (as implemented).
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Bilingual Sales Operations - Latin America - Virtustant
Description
Job Description:
Our client is seeking a full-time Bilingual Sales & Customer Relations Coordinator to act as the central "quarterback" for their sales operations. This individual will manage inbound and outbound communications, schedule appointments for the sales team, and help structure and optimize sales processes from the ground up.
The initial geographic focus is Miami-Dade, Broward, and West Palm Beach, with future expansion planned toward Orlando and Tampa.
This role is ideal for an experienced, "plug-and-play" professional who can operate efficiently, manage CRM systems confidently, and contribute to building scalable sales processes.
Responsibilities of the role:
Required Experience and Qualifications:
Preferred Skills:
Personality:
Salary and Benefits:
Software & Tools:
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