- Manage incoming phone calls, identify, and assess customer needs to achieve satisfaction.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Resolve customer product or service issues by identifying concerns, determining root causes, providing effective solutions, and ensuring timely follow-up for complete resolution.
- Escalate customer problems and feedback to supervisor or the appropriate support teams to help improve service levels.
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- Coordinate & liaise closely with internal departments & external parties to ensure timely delivery and smooth operations.
- Provide cross-functional support by assisting with basic warehouse tasks, including lens picking and invoicing, to support overall operational efficiency.
- Go the extra mile to engage and delight customers.
- Perform other duties as assigned to support business needs.
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Customer Service Officer - Singapore - Hoya Vision Care

20 hours ago
Description
The Customer Service Officer will be the first point of contact for customers, providing a friendly and professional service. This role is crucial in maintaining our company's reputation and ensuring customer satisfaction.The officer will handle a high volume of calls, offering accurate and timely assistance, and ensuring a smooth customer journey.
Responsibilities:
The following is a detailed, but not exhaustive, listing of the hands-on tasks you will undertake in the role:
Customer Service
The following are the key stakeholders for this position:
Education:
GCE 'O' level
Experience:
o 1-year proven experience in customer service
o Optical experience is an advantage
Behavioral attributes:
o Ability to work in fast-paced environment.
o Ability to multi-task, prioritize, and manage time effectively.
o Strong phone contact handling skills and active listening.
o Customer Orientation
o Ability to adapt and respond to different types of customers.
o A team player with great interpersonal skills.
o Positive attitude.
Others:
o Basic Microsoft Office skills
o Able to work overtime
o 5.
5 days' work week in alternate:
Mon, 9.00am – 7.00pm
Tues – Fri, 9.00am – 6.00pm
Sat, 9.00am – 2.00pm (rotating every 3 weeks)
Sun, 9.00am – 6.00pm (rotating every 5 weeks)
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