Customer Service Officer - Singapore - Hoya Vision Care

    Hoya Vision Care
    Hoya Vision Care Singapore

    20 hours ago

    $36,000 - $60,000 (SGD) per year * Upper Management / Consulting
    Description
    The Customer Service Officer will be the first point of contact for customers, providing a friendly and professional service. This role is crucial in maintaining our company's reputation and ensuring customer satisfaction.

    The officer will handle a high volume of calls, offering accurate and timely assistance, and ensuring a smooth customer journey.


    Responsibilities:
    The following is a detailed, but not exhaustive, listing of the hands-on tasks you will undertake in the role:

    Customer Service


    • Manage incoming phone calls, identify, and assess customer needs to achieve satisfaction.
    • Build sustainable relationships and trust with customer accounts through open and interactive communication.
    • Resolve customer product or service issues by identifying concerns, determining root causes, providing effective solutions, and ensuring timely follow-up for complete resolution.
    • Escalate customer problems and feedback to supervisor or the appropriate support teams to help improve service levels.
    Back-end Processing


    • Receive and process incoming orders via phone, email, fax, and online ordering systems, ensuring orders are handled accurately and efficiently.
    • Ensure proper tracking on orders, liaise with the factory, and update customer on estimated delivery timelines.
    • Coordinate & liaise closely with internal departments & external parties to ensure timely delivery and smooth operations.
    • Provide cross-functional support by assisting with basic warehouse tasks, including lens picking and invoicing, to support overall operational efficiency.
    Others


    • Go the extra mile to engage and delight customers.
    • Perform other duties as assigned to support business needs.
    The Stakeholders
    The following are the key stakeholders for this position:


    • Edging Department
    • Warehouse Department
    • Delivery Department
    Qualifications

    Education:
    GCE 'O' level


    Experience:
    o 1-year proven experience in customer service
    o Optical experience is an advantage

    Behavioral attributes:
    o Ability to work in fast-paced environment.
    o Ability to multi-task, prioritize, and manage time effectively.
    o Strong phone contact handling skills and active listening.
    o Customer Orientation
    o Ability to adapt and respond to different types of customers.
    o A team player with great interpersonal skills.
    o Positive attitude.

    Others:
    o Basic Microsoft Office skills
    o Able to work overtime
    o 5.

    5 days' work week in alternate:
     Mon, 9.00am – 7.00pm
     Tues – Fri, 9.00am – 6.00pm
     Sat, 9.00am – 2.00pm (rotating every 3 weeks)
     Sun, 9.00am – 6.00pm (rotating every 5 weeks)
    * This salary range is an estimation made by beBee
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