Jobs

    IT Support Engineer Level 1 - Singapore - U3 INFOTECH PTE. LTD.

    U3 INFOTECH PTE. LTD.
    U3 INFOTECH PTE. LTD. Singapore

    1 week ago

    Default job background
    Description
    Roles & Responsibilities
    • Install, upgrade, support and troubleshoot Windows 7, Windows 8.1, Windows 10 and Microsoft Office
    • Dealing with hardware and application support queries and issues reported to the support desk and escalated to the Desktop Support Engineers
    • Provide user data and application recovery
    • Providing Remotely support.
    • Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software
    • Use tools and methodologies to load, copy and customize operating system configurations for deployment
    • Responsible for tracking hardware and software inventory
    • Familiarize end users on basic software, hardware and peripheral device operation
    • Take ownership and responsibility of queries, issues and problems assigned to the Desktop Support Engineers
    • Works with vendor support contacts to resolve technical issues within the desktop environment
    • Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible and any other authorised desktop applications & Microsoft or related security patches/Policies
    • Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorised peripheral equipment
    • Performs general preventative maintenance tasks on computers, laptops, printers and any other authorised peripheral equipment
    • Performs remedial repairs on computers, laptops, printers and any other authorised peripheral equipment
    • Customize desktop hardware to meet user specifications and site standards
    • Provide VIP support (When required)
    • Resolve and update incidents with in SLA and also update stakeholders for P1 cases

    Please refer to U3's Privacy Notice for Job Applicants/Seekers at When you apply, you voluntarily consent to the collection, use and disclosure of your personal data for recruitment/employment and related purposes.

    Tell employers what skills you have

    Troubleshooting
    Microsoft Office
    Windows 10
    Hardware
    Windows 81
    Laptops
    Inventory
    VIP
    Desktop Support
    Windows 7
    Computer Hardware
    SQL
    Networking
    Windows
    Linux
    Technical Support

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