- Minimum GCE 'O' levels and/or Diploma in Hotel Management
- Good interpersonal and communication skills
- Meticulous and attentive to details
-
Agent-guest Services-lead
7 hours ago
Marriott International, Inc Singapore**Stellenangebotsnummer** · **Tätigkeitskategorie** Rooms & Guest Services Operations · **Standort** W Singapore - Sentosa Cove, 21 Ocean Way, Singapore, Singapore, Singapore AUF KARTE ANZEIGEN · **Beschäftigungsart** Full-Time · **Nicht vor Ort?** N · **Umzug?** N · **Stellenar ...
-
Service Desk Agent/ Customer Service Agent
1 week ago
Rapsys Technologies SingaporeJD: · **Responsibilities**: · - Provides 24x7 Service Desk support as defined by first response/Tier 1 support. · including hardware/software, passwords, and printer problems. · - Be required to perform 24 X 7 shift work in support of operational IT related mission/after · duty h ...
-
Agent-at Your Service
1 week ago
Marriott International, Inc Singapore**Número de Empleo** · **Categoría de Empleo** Rooms & Guest Services Operations · **Ubicación** JW Marriott Hotel Singapore South Beach, 30 Beach Road, Singapore, Singapore, Singapore VER EN MAPA · **Horario** Full-Time · **¿Ubicación remota?** N · **¿Reubicación?** N · **Tipo ...
-
Agent-at Your Service
1 week ago
Marriott International, Inc Singapore**Número de Empleo** · **Categoría de Empleo** Rooms & Guest Services Operations · **Ubicación** JW Marriott Hotel Singapore South Beach, 30 Beach Road, Singapore, Singapore, Singapore VER EN MAPA · **Horario** Full-Time · **¿Ubicación remota?** N · **¿Reubicación?** N · **Tipo ...
-
Service Desk Agent
1 week ago
JOBSTER PRIVATE LTD. SingaporeJob Title: Service Desk Agent (Shift Work) · Job Summary: We are seeking a dedicated and customer-oriented Service Desk Agent to join our team. As a Service Desk Agent, you will be responsible for providing technical support and assistance to our internal users, resolving IT issu ...
-
Customer Service Agent
1 week ago
APEX CHEMICALS (S) PTE LTD SingaporeWe are looking for a Customer service agent to join our company. · The Customer service agent will report to the Customer Service Manager. · Required experience and skills: · - Customer oriented with high adaptability to different client/ in different situation. · - Able to multi ...
-
Airport Services Agent
1 week ago
Qatar Airways SingaporeWe are currently recruiting for Airport Services Agent in Singapore. · As an Airport Services Agent, you will support the operation by providing five-star service to customers at the airport terminal and help create an enjoyable airport environment for customers whilst travelling ...
-
Service Desk Agent
1 week ago
NITYO INFOTECH SERVICES PTE. LTD. SingaporeNityo Infotech is looking for Service Desk Agents (Technical Support). · Work location: Changi Business Park (Near EXPO MRT) · Working hours · - staggered hours from 7am to 10pm: 5 day work week at max 44 hours per week · - 5 day work week comprising of weekday AND/OR weekend dep ...
-
Guest Services Agent
1 week ago
NEW PARK PROPERTY PTE. LTD. SingaporeThe Guest Services Agent is the point of reference for guests who need assistance or information. Understanding guests' needs and requests and provides them with personalised solutions for hotel offerings and Singapore-specific activities and attractions. He/she will also be resp ...
-
Guest Services Agent
1 week ago
Pullman Singapore Orchard Singapore**Guest Services Agent** · The Guest Servuces Agent is repsonsible for all guests' belongings, attends to guests inquries, recommends places of interest and always makes appropriate recommendation. He/she must make our guests Feel Welcome as soon as they arrive and demonstrate ap ...
-
Guest Service Agent
1 week ago
DHI DOWNTOWN PTE. LTD. Singapore**We are looking for a Guest Service Agent (Customer Service Representative) to join our exciting and fast-growing company. Based at Dao by Dorsett AMTD Singapore, you have an important responsibility - but like all positions in Dorsett, you are not alone We are here to assist by ...
-
Guest Services Agent
2 days ago
DAISHO DEVELOPMENT SINGAPORE PTE LTD SingaporeYour moment to Rise to New Heights with us at The Westin Singapore · Join us as a Guest Services Agent today: · - Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. · - Secure payment; activate/reissue room keys. Ensure rates match ...
-
Guest Services Agent
1 week ago
Dorsett Hospitality International Limited SingaporeJob Details · Dao by Dorsett AMTD Singapore Located in the heart of Singapore's Central Business District, Dao by Dorsett AMTD Singapore features 268 high quality serviced apartment units with excellent connectivity. Complete your stay with an a variety of key recreational facili ...
-
Guest Services Agent
1 week ago
Holiday Inn Express Singapore**About Us** · Holiday Inn Express is the smart choice for savvy business and leisure travelers, offering a relaxed, affordable and hassle-free stay every time. Located at the heart of key business and leisure districts, every Holiday Inn Express is just steps away from dining an ...
-
Customer Service Agent
4 days ago
JET AVIATION (ASIA PACIFIC) PTE LTD SingaporeJet Aviation, a wholly owned subsidiary of General Dynamics (NYSE: GD), has been enabling global flight with passion since 1967. From a single maintenance hangar in Basel, Switzerland, to some 50 locations and 4,000 employees worldwide, our offering includes Aircraft Management, ...
-
Service Desk Agent
5 days ago
JOBSTER PRIVATE LTD. SingaporeRole: Service Desk Agent · Location: East · Duration: Renewable 1 year contract · Shift pattern: Monday - Friday: 8am - 5pm / 12.30pm - 9.30pm · Sat/Sun: 8am - 6pm / 9.30am - 9.30pm · **Note**:All roster scheduled extra working hours will be given off in lieu. All ad-hoc extra wo ...
-
Customer Service Agent
3 days ago
ZENITH INFOTECH (S) PTE LTD. SingaporeThis is a 12 months contract assigned to our client · Work Location: Suntec · Salary Range : $2,500-$3,000 · Timing · 1. Comfortable with rotational shift · 2. 44 hours per week (5.5 days of work) · 3. Monday-Sunday (including public holiday) · 4. Shifting Schedule · Morning/Afte ...
-
Bell Service Agent
1 week ago
Marriott International, Inc Singapore**Job Number** · **Job Category** Rooms & Guest Services Operations · **Location** Singapore Marriott Tang Plaza Hotel, 320 Orchard Road, Singapore, Singapore, Singapore · **Schedule** Full-Time · **Located Remotely?** N · **Relocation?** N · **Position Type** Non-Management · * ...
-
Guest Service Agent
2 days ago
Link Hotel Singapore Pte Ltd SingaporeCompany · Link Hotel Singapore Pte Ltd · Designation · Guest Service Agent / Executive / Duty Manager · Date Listed · 22 Feb 2024 · Job Type · Entry Level / Junior Executive, Experienced / Senior Executive · - Full/Perm · Job Period · Immediate Start, Permanent · Profession · Hos ...
-
Guest Services Agent
5 days ago
NEW PARK PROPERTY PTE. LTD. SingaporeThe Guest Services Agent is the point of reference for guests who need assistance or information. Understanding guests' needs and requests and provides them with personalised solutions for hotel offerings and Singapore-specific activities and attractions. He/she will also be resp ...
Guest Service Agent - Singapore - SINGAPORE MARRIOTT TANG PLAZA HOTEL
Description
Roles & ResponsibilitiesJOB SUMMARY
He / She will be responsible for supervising, coaching and co-ordinating activities of the food Servers as well as looking into the comfort and dining experience of guests. He / She will also handle guests' complaints during the absence of the manager.
DUTIES AND RESPONSIBILITIES
1. Open and close shift in accordance with the manager's checklists.
2. Train, maintain and enforce all Marriott service standards through the use of used records, menus and appropriate training and reference materials.
3. Supervise and coach all associates in accordance to Marriott training programme.
4. To ensure enough staffing for the operation in all outlets.
5. To ensure smooth operation in all areas.
6. To ensure proper cashiering and billing procedures are adhered to.
7. To help the assistant manager in generating all necessary micros reports for outlets.
8. To supervise closing checklist for bartenders.
9. To conduct opening inventory and closing inventory of wines.
10. To ensure accuracy of associates' float money stored in safe deposit box.
11. Check and oversee cashiers' closing duties and ensure accuracy.
12. Ensure efficient scheduling and represent the outlets for all day to day operations.
13. Responsible for updating Leaves / PH / MC of all associates daily.
14. To conduct 15 minutes training to all associates on a daily basis.
15. Maintain all S.O.P. and L.S.O.P.
16. To conduct a proactive preventive maintenance inspection on a monthly basis.
17. Promote inter-departmental relations through candid communications channels.
18. To keep manager informed should there be a shortage of manpower. To carry out instructions effectively, monitor the staff progress and to pass any information regarding the operations to the manager at all times.
19. To be always on the floor during operation hours, to assist the hostess in seating the guests whenever required and to check on guest satisfaction on a regular basis.
20. To take charge of assignment planning and schedule associates for their meal breaks.
21. Check on the cleanliness of the restaurant area and side stations and to do weekly inspection with the manager.
22. Understand and teach empowerment principles to ensure guests' satisfaction.
23. To LEAD BY EXAMPLE and have a "hands on"approach to motivate our associates to excel.
24. Maintain fair consistent counselling and/or disciplinary procedures in accordance with Marriott Guarantee Fair treatment.
25. Monitor hours, staff overtime on a daily basis for restaurants as it relates to sales and profits.
26. Don't expect, inspect.
27. Be an aggressive Team player and have always "CAN DO ATTITUDE"
28. Cash/Bank Handling:
Process all payment methods in accordance with Accounting procedures and
policies.
Follow property control audit standards and cash handling procedures (e.g., blind drops).
Count bank at end of shift, complete designated cashier reports, resolve any
discrepancies, drop off receipts, and secure bank.
Obtain assigned bank and ensure accuracy of contracted monies, obtaining change required for expected business level, and keeping bank secure at all times.
Transport bank to/from assigned workstation, following security procedures.
Set up and organize cashier workstation with designated supplies, forms, and resource materials; and maintain cleanliness of workstation at all times.
29. Any other duties as may be assigned from time to time.
JOB REQUIREMENT
We regret that only shortlisted applicants will be notified.
Tell employers what skills you haveFood Safety
Restaurants
Inventory
Attentive
Food hygiene
Food & Beverage
Cashiering
Team Player
Scheduling
Hotel Management
Micros
serving food