- Management and delivery of a comprehensive P&L against the annual budget and monthly forecasts.
- Delivering the transition to a primarily recurring revenue service model within the respective Region while protecting the integrity of IFS and the Global Customer Services (GCS) organization.
- Advocating global consistency: standard tools, methodologies, processes, and service offerings.
- Working in partnership with matrix functions globally.
- Champion the IFS and Global Customer Services strategy, encouraging the teams' development and contribution to the same.
- Driving quality and integrity in the performance of the Market Unit GCS team, maximizing recurring, predictable and profitable business for IFS.
- Strengthening our position to scale through trusted relationships with local, regional and global partners.
- Establish strategic relationships across the matrix organization to make certain we deliver incremental value for our customers.
- In collaboration with the Market Unit Sales team and the GCS Services Sales Support team, develop the go-to-market and demand generation strategy and approach for Professional Services, Premium Engagements and Maintenance; jointly pursue and close sales opportunities with a focus on the services components.
- Make certain that we craft services contracts that we can fulfill by offering standard services and solutions, through which we can deliver the agreed outcome.
- Drive standardization and industrialization of the Services delivery model through the enforcement of global service agreements, templates, tools, and other assets.
- Ensure we are achieving high services coverage (attach rate of Maintenance, Premium Engagements, Professional Services) in our pursuit to make every customer an advocate.
- Provide effective leadership to the Market Unit Customer Services team, driving performance, engagement and personal ownership of development and career satisfaction.
- Operate with a high level of transparency and accuracy.
- Serve as the point of escalation regarding any and all Customer services interaction within the Market Unit, taking ownership of the Customer experience and potential impact for the business.
- Be a result-orientated individual with a history of high-performance management and building sustainable profitability.
- Must have several prior experiences with full lifecycle ERP implementation.
- Have previously developed (hiring, coaching, performance managing) and built successful teams.
- Exhibit aptitude in strategic decision-making, effectively balancing and prioritizing fluid business objectives.
- Be comfortable with C-Level communication (both internal and external).
- Drive discipline, quality and consistency of performance and process throughout the organization.
- Thrive in a dynamic, ever-changing, geographically varied, and matrixed work setting, while working cohesively with culturally diverse teams.
- Show initiative and proactive behavior in your approach.
- Stay well-informed about GCS services and the overarching IFS strategy, setting an example for your team to do the same.
- A progressive career in Management, particularly in customer-centric roles, covering areas like Professional Services, Consulting Delivery, Customer Success, and/or Customer Support.
- Previous experience in managing a Business Unit with a P&L responsibility for annual revenues exceeding US$ 10 million.
- Demonstrable business acumen substantiated by a history of sustained achievements.
- Language proficiency in both English and Chinese.
- Exceptional verbal and written communication skills, complemented by proficiency in strategic planning.
- Capability to collaborate across various functions and geographical locations, in a setting that prioritizes deadlines and results.
- Willingness to travel as needed.
-
Customer Success Manager, Customer Success
13 hours ago
DENODO SingaporeDENODO · **Job Description**: · The Denodo Customer Success Manager will act as the main interface point with customers and partners to ensure customer's success using data virtualization in an enterprise environment. · Responsible for supervising a group of customers from the bu ...
-
Customer Success
1 week ago
THE J GYM PRIVATE LIMITED SingaporeBoulder Movement is a chain of climbing gyms focused on offering the best service and facility experience for newcomers to bouldering · The Customer Success team at Boulder Movement is responsible for ensuring our community of climbers enjoy a complete social climbing experience ...
-
Customer Success
5 days ago
ConnectOne Singapore**REFERRAL REWARD: SGD500** · **The Client** · **KeyReply** is an AI-powered patient engagement orchestrator that is revolutionizing the healthcare space by enabling Healthcare Providers and Insurers to engage with their customers across a variety of online platforms. · Do you ha ...
-
Customer Success
5 days ago
SLEEK TECH (PTE. LTD.) Singapore**About Sleek** · Sleek is on a mission to revolutionize how entrepreneurs operate their business. We want to give small business owners peace of mind and the power of online solutions to allow them to focus on what they do best - growing their business. As we work for our thousa ...
-
Customer Success
1 week ago
SLEEK TECH (PTE. LTD.) Singapore**About Sleek**: · Sleek is on a mission to revolutionize how entrepreneurs operate their business. We want to give small business owners peace of mind and the power of online solutions to allow them to focus on what they do best - growing their business. As we work for our thous ...
-
Customer Success
4 days ago
ASIA FINTECH CENTER PTE. LTD. Singapore**Job Description · **1) Independently take charge of the project and the client, incl. the planning, organizing, executing and monitoring of the project during its whole life cycle; · 2) Follow the team to successfully deliver large-scale system projects according to the project ...
-
Customer Success
4 days ago
ASIA FINTECH CENTER PTE. LTD. Singapore1) Independently take charge of the project and the client, incl. the planning, organizing, executing and monitoring of the project during its whole life cycle; · 2) Follow the team to successfully deliver large-scale system projects according to the project scope and plan, incl. ...
-
Customer Success
5 days ago
AXISNOW PTE. LTD. SingaporeAbout Axisnow · We started building Axisnow in 2023 to solve the challenges every company faces securing, delivering and managing access to resources. While the way we use technology has changed dramatically over the past 30 years, the access control models and complex stacks of ...
-
Customer Success Engineer
4 days ago
CyberArk SingaporeDate: Jan 23, 2024- Location: Singapore, Singapore- Job Category: Security Services- Department: Customer Success**Who are we** · **What you will do** · As a Customer Success Engineer at CyberArk, you are the product specialist of the Success at Scale organization, where you will ...
-
Customer Success Manager
2 days ago
Imperva Singapore**The Opportunity** · Do you want to build your career in one of the most innovative and growing industries within software? Imperva is the leading cybersecurity company, based in the heart of Silicon Valley with customers across the Fortune 500. · Imperva is looking for a Custom ...
-
Customer Success Specialist
1 week ago
AppDynamics SingaporeFull Stack Observability Customer Success team in Cisco is seeking a highly motivated and customer-focused Customer Success Specialist to join our team. As a Customer Success Specialist, you will play a critical role in ensuring our customers' success by providing technical guida ...
-
Head of Customer Success
1 week ago
CAKE PTE. LTD. SingaporeFounded in 2019, Cake Group is a leading decentralised finance services provider and Southeast Asia's fastest growing fintech platform. "We Do Crypto. You Do You." - Our vision is to become a one-stop platform for all crypto users to get easy access to DeFi and Web3 services. To ...
-
Customer Success Manager
1 week ago
MORNINGSTAR RESEARCH PTE. LIMITED Singapore**Job Overview** · The Customer Success Manager supports accounts that are of strategic importance to PitchBook and works with a team to complete all account-related requests and activities. They will develop a deep knowledge of their clients' industries and sectors, their strate ...
-
Customer Success Manager
1 week ago
MONGODB SINGAPORE PTE. LTD. SingaporeThe database market is massive (IDC estimates it to be $121B+ by 2025) and MongoDB is at the head of its disruption. At MongoDB we are transforming industries and empowering developers to build amazing apps that people use every day. We are the leading modern data platform and th ...
-
Director, Customer Success
3 days ago
IFS SingaporeCompany Description · IFS is a billion-dollar revenue company with 5000+ employees on all continents. We deliver award-winning enterprise software solutions through the use of embedded digital innovation and a single cloud-based platform to help businesses be their best when it r ...
-
Customer Success Manager
1 week ago
TMP WORLDWIDE (SINGAPORE) ADVERTISING PTE LTD Singapore**Overview · You'll be the primary contact for assigned accounts, working closely with your customers to understand their business objectives while proactively leveraging our data-driven platform to optimize their hiring outcomes and investment. Your exceptional organizational an ...
-
Customer Success Manager
5 days ago
HUBBLE PTE. LTD. Singapore**Who are we looking for: · We are looking for an exceptional Customer Success Manager who will own post-sales customer activities with responsibilities in project implementation, account renewals, pipeline referrals and customer satisfaction. You are a brilliant communicator, ha ...
-
Customer Success Manager
1 week ago
TechBridge Market Singapore**Job Information**: · Workplace · - HybridIndustry · - IT ServicesCity · - SingaporeState/Province · - No valueCountry · - SingaporeZip/Postal Code · If you are passionate about playing a key role in the success of the company known as the industry-leading storage and data manag ...
-
Customer Success Architect
1 week ago
IBM SingaporeIntroduction · A Customer Success Manager Architect (CSM) career in IBM means a career where you're helping clients fully realise the value of their existing IBM products, whilst growing their adoption of next-generation technologies from across IBM's wider portfolio. It means be ...
-
Customer Success Manager
1 week ago
CCH ASIA PTE LIMITED Singapore**About the Company** · Wolters Kluwer Health's Clinical Effectiveness (CE) organization is a fast-growing and innovation-driven healthcare information technology (HIT) provider working on the front lines of clinical care. Our talented team of physician and pharmacist editors, te ...
Director, Customer Success - Singapur, Singapore - IFS
Description
Job Description
The Director of Customer Success is responsible for driving service revenues, with a strong emphasis on lifetime and recurring revenue as defined in our Global Customer Services portfolio. Directing a team of Project & Program Managers, and Customer & Partner Success Managers. This will be achieved by developing a loyal and satisfied customer base, building sustainable and growing revenues, championing our 'Partner First' strategy, accelerating our strategic intent and ensuring we provide excellent employee experiences by:
The primary objective of the Director, of Customer Success is to ensure that performance metrics are met while protecting the integrity of our Global Customer Services organization. This means establishing a professional practice that drives quality through predictable outcomes and results for Customers and IFS.
Qualifications
To be successful you will:
Additional qualifications:
&v=024){kind=logo}
