Executive, Programme Management - Singapore - KAPLAN HIGHER EDUCATION ACADEMY PTE. LTD.

KAPLAN HIGHER EDUCATION ACADEMY PTE. LTD.

Verified Company

Singapore

1 week ago

Posted by:

Wei Jie

beBee Recruiter

Description

THE ROLE:
Executive, Program Management
Kaplan Singapore is seeking for a proactive and student-centric Executive to join our Programme Management team. In this role, you will be entrusted with managing various aspects of student engagement and university relations.

Your responsibilities encompass student and university management, cross-departmental communication, and fostering of team work and personal development within the organization.

Key Roles and Responsibilities:

Student Management (40%)

Conducting welcome orientations / inductions (if applicable)
Start the class for new modules
Conducting class visits
Attending student forums / program committee meetings / student feedback sessions
Updating students with concise information on time (program updates course details, result release, graduation information, etc.)
Drafting adhoc program updates
Responding to students' administrative enquiries / requests
Resolving any students' complaints / feedback
Provide good advice / alternative solutions for students when issues arise
Bringing students' feedback / issues to the management and recommending solutions
Highlighting students with learning difficulties and/or other problems to academics team/student counselor and recommending action
Issuing warning letters for students with low attendance
Building rapport with students

University Management (40%)

Liaising with universities on students' enquiries / requests
Liaising with universities on meetings / events (e.g. Student forums)
Communicating and negotiating with universities on students' issues / problems (e.g. Extenuating circumstances cases, etc.) And lecturers' issues
Building relationship with universities

Cross Department Communication (10%)

Communicating with other departments (e.g. Sales, finance, etc.) For clarification on or resolution of student issues (e.g. Request to retrieve exam scripts from exam office for appeal cases)
Responding to government agencies such as ica, cpe, police, etc on time for all enquiries
Teamwork & Personal Development (10%)
Communicating regularly with Backend Counterpart to achieve work efficiency & effectiveness
Providing support to other members in the organization wherever necessary
Attending training as required
Proposing ideas for work improvement

Requirements:

At least 1 year of working experience as Programme Executive will be strongly preferred
Fresh Graduates with internship experience are welcomed to apply
Familiarity with Microsoft Office
Strong verbal and written communication skills

Other Information: