- Provide technical support and training to customers via phone, email, online (virtual online), or in-person, addressing inquiries and troubleshooting audio system issues including but not limited to audio interface, digital audio workstation, amplifiers, speakers, digital mixers, and digital signal processors (DSPs).
- To manage Steinberg's technical issues and communicate with Steinberg on all Digital Audio Workstations and licensing. Also managing Yamaha PV Cloud licensing.
- Assist customers in configuring, installing, and troubleshooting complex audio systems for optimal performance within the project job scope upon being engaged.
- Retail (especially Plaza Singapura) display set-up and maintenance assistance for the best customer experience of PA products, especially CS&C (MPP) products.
- Diagnose and resolve hardware and software issues related to audio equipment promptly and effectively.
- Collaborate with the technical team (including the technical service centre team) to escalate and resolve complex technical problems, ensuring minimal downtime for our clients.
- Stay up to date with the latest advancements in audio technology and products.
- Develop a deep understanding of our product offerings to provide accurate information and solutions to customers.
- Create and maintain comprehensive technical documentation, including troubleshooting guides and FAQs, to assist both customers and internal teams.
- Conduct training sessions for staff for both retail and wholesales, export distributors/importers (online and onsite), and customers (retail and wholesales) on the proper use of audio equipment.
- Provide internal and external training on new products and support procedures.
- Perform quality checks on audio equipment to ensure that project business project partners meet company standards and customer expectations.
- Gather customer feedback and communicate insights with the respective Yamaha Corporation, Japan team via the Redmine portal provided.
- Keep a detailed record of all assets owned by the organization, including their location, condition, and usage.
- Monitor assets from acquisition to disposal, ensuring optimal utilization and making informed decisions about repairs, upgrades, or replacements.
- Implement regular maintenance schedules to extend asset lifespan and ensure compliance with regulations and standards.
- Identify potential risks associated with assets, such as depreciation or technological obsolescence, and develop strategies to mitigate those risks.
- Maintain a well-organized inventory of production-related items, tracking quantities, conditions, and availability.
- Facilitate the checkout and return process via DocuSign, ensuring that equipment is properly logged and accounted for.
- Oversee the housekeeping, maintenance, and repairs of equipment in the PA Store to ensure functionality and reliability.
- Any other duties as assigned.
-
IT Support Executive
5 days ago
RECRUITPEDIA PTE. LTD. SingaporeOur client is from the Retail Industry. They are looking for a IT Support Executive to assist their team in the next phase of their business. They are located in They are located at East - easily accessible. · Responsibility: · - Collaborate with external vendors for maintenance ...
-
Support Executive
1 week ago
GOH YEOW SENG PTE. LTD. SingaporeFood Company looking for Support Executive: · - Staying in Bedok area preferred. · - Proficient in MS Office · - Minimium 'O' Level · - Knowledge of English and Mandarin is essential · - 5.5 days work week ...
-
IT Support Executive
2 days ago
RMA CONTRACTS PTE. LTD. SingaporeWe are seeking a dynamic IT Support Executive adept at providing technical assistance to both internal teams and external stakeholders. · **Responsibilities**: · - Level 1 support (remote/onsite), maintenance and resolution of hardware and software issues related to end-user desk ...
-
IT Support Executive
4 days ago
TOFFS TECHNOLOGIES PTE. LTD. Singapore**About the Team** · TOFFS Technologies operates a highly distributed advanced web performance, mobile performance, cloud security and media delivery solutions in Asia. As the industry leader in Asia, we offer significant growth opportunities and dynamic, highly scalable compensa ...
-
IT Support Executive
5 days ago
EASMED PTE. LTD. SingaporeEstablished in 2006, Easmed has grown over the years to be a leading medical device distributor specialising in bringing innovative products in the fields of ENT, General Surgery, Urology, Sleep Medicine, Respiratory and Critical Care in South-East Asia. · As part of Easmed's phi ...
-
Support Executive
1 week ago
Power IT Services private limited SingaporeJob Title : Support Executive - L2 Support Job Description: · Must Have skills: · - Ready to work in Production Support/L2 Support · - Knowledge of Unix, shell script, SQL, Open shift/Kubernetes · - Should be proficient in one of the technologies - Java / Python / Database / Hado ...
-
IT Support Executives
2 days ago
NCS Singapore**IT Support Executives**: · **Date**:19-May-2023 · **Location**: Singapore, Singapore · **Company**:Singtel Group · Are you looking for value adding and impactful work? · Do you want to make a difference with your expertise? · With us, you'll be able to make it happen. · NCS is ...
-
IT Support Executive
5 days ago
XHORIZON INVESTMENT CONSULTANCY PTE. LTD. SingaporeRoles & Responsibilities · **Location**: · - Singapore · **Responsibilities**: · - Manage company's IT systems and cyber security · - Manage software development of the company with 3rd party vendors · - Streamline the company work process with IT solutions · **Primary Technical ...
-
IT Support Executive
5 days ago
GONG CHA (SINGAPORE) PTE. LTD. Singapore**Responsibilities** · - Overall in charge of the company IT Infrastructure System · - Manage and configure both software and hardware · - Manage server network and technology tools · - Provide support on laptops and network printer · - Update POS and kiosk system · - Manage the ...
-
IT Support Executive
1 week ago
Good Job Creations Pte Ltd SingaporeTo provide level 1 and 2 troubleshooting and support to corporate and store users. · - To install, administer and configure systems (desktop, laptop, mobile devices and etc.) · - To liaise, manage and work with external vendors for maintenances and services. · - To assist on trai ...
-
IT Support Executive
4 days ago
WORLD MARKETING GROUP PTE. LTD. SingaporeDo you possess the experience and passion for providing IT support? · We are looking to hire an ambitious IT expert for our open IT Support Specialist position. · Your job will be to provide technical support to maintain the organization's computer · systems, both hardware and so ...
-
IT Support Executive
5 days ago
Good Job Creations Pte Ltd SingaporeProvide technical advice and end-to-end support. · - Ensure all systems and network infrastructure are stable and secured with minimum downtime. · - Plan, track and control entire IT projects from conceptualization to implementation in accordance to business needs. · - Responsibl ...
-
IT Support Executive
6 days ago
DASHMESH SINGAPORE PTE. LTD. SingaporeWe are a company which believes in recognising and developing employees with good performance and strong potentials. Opportunities for career development are available to suitable employees. Dashmesh is a staff friendly organisation and practises work-life balance. · **PLEASE TAK ...
-
IT Support Executive
6 days ago
JointHire Singapore Pte Ltd SingaporeKeep records of user interactions and progressions on the case (Call logging) · - Doing Administrative work (example: Filing, preparing paper works, generate report daily, weekly, monthly) · - Any other tasks (included weekend tasks) that maybe assigned by the superiorJob Require ...
-
IT Support Executive
1 week ago
IMPACT BPO SERVICES PTE. LTD. Singapore**Job Highlight**: · - **IT Company with over 20 years of establishment**: · - **Has great client portfolios**: · - **5 Days work week** · **Responsibilities**: · - Maintain and support IT operations, system/network appliance and computers · - Assist, maintain and troubleshoot ne ...
-
IT Support Executive
1 week ago
LO HOCK LING & CO. Singapore**_JOB DESCRIPTION _** · - To trouble shoot and in-charge of maintenance (level 1 & 2 support) of hardware and software systems; · - To monitor and administer the backup and cybersecurity for network systems. · - Responsible for updating of IT documentaions and pocedures. · **_JO ...
-
IT Support Executive
3 days ago
Good Job Creations Pte Ltd SingaporeProviding technical support across the company (this may be in person, over the phone or web meeting system) · - Coordinate, maintain and support the company's IT hardware and software including office equipment and facilities upkeep · - Setting up accounts for new users and main ...
-
IT Support Executive
5 days ago
CROWE HORWATH FIRST TRUST MANAGEMENT SERVICES PTE. LTD. Singapore**KEY DUTIES AND RESPONSIBILITIES** · **1. Server Administration, Maintenance and Backup** · **2. Provide IT support to end users** · **4. Setup and issue laptops to new joiners** · **5. Support IP Phone System** · **6. Support Office Applications** · **8. Setup Printers · **Resp ...
-
IT Support Executive
6 days ago
JointHire Singapore Pte Ltd. SingaporeAd-hoc duties such as software installation, clone laptops, inventory checks, disposal etc. · - Managing Apple, I-pad devices (e.g. New set up configurations, delete terminations, device broken, lost, unlock device, password reset, software and iOS update etc.) · - Keep records o ...
-
IT Support Executive
1 week ago
Good Job Creations Pte Ltd SingaporeProvide technical advice and end-to-end support. · - Ensure all systems and network infrastructure are stable and secured with minimum downtime. · - Plan, track and control entire IT projects from conceptualization to implementation in accordance to business needs. · - Responsibl ...
Technical Support Executive - Singapore - YAMAHA MUSIC (ASIA) PRIVATE LIMITED
 PRIVATE LIMITED&v=024){kind=logo}
Description
Roles & ResponsibilitiesPurpose: -
To provide technical expertise and know-how of the products and to keep up to date technical
information of digital PA products for Singapore & Overseas Markets.
Job responsibilities: -
1. Customer Support:
2. Problem Resolution:
3. Product Knowledge:
4. Documentation:
5. Training and Education:
6. Quality Assurance:
Asset / PA Store / YDACC Management:
1. Inventory Tracking:
2. Lifecycle Management:
3. Maintenance and Compliance:
4. Risk Management:
5. Inventory Control:
6. Equipment Checkout/Return:
7. Maintenance and Repairs:
8. Others
Job Requirements
1. Minimum Diploma in Audio Engineering, Electronics & Communications
2. 3-5 years' experience in Live Sound mixing, preferably on Loudspeaker System & Digital
Mixing Console
3. Able to provide technical support in Pre & Post Sales Activities (Vertical & Horizontal Sales
Environment)
4. Knowledge in Yamaha Professional audio products will be an added advantage
Tell employers what skills you haveProduct Knowledge
Live Sound
Audio Equipment
Troubleshooting
Sound Mixing
Customer Experience
Hardware
Quality Assurance
Customer Support
Inventory
Digital Signal Processors
Risk Management
Inventory Control
Networking
Team Player
Professional Audio
Electrical Engineering
Electronics
Technical Support
 Pte. Ltd.&v=024){kind=logo}