Jobs

    Curator (Club Lounge) - Singapore - MARINA BAY HOTEL PRIVATE LIMITED

    MARINA BAY HOTEL PRIVATE LIMITED
    MARINA BAY HOTEL PRIVATE LIMITED Singapore

    5 days ago

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    Description
    Roles & Responsibilities

    Job Responsibilities:

    • Excels in delivering Legendary Quality Experience to all guests.
    • Supports the food and beverage and rooms operations at the club lounge.
    • Reviews arrivals and ensures preferences and needs are met.
    • Meets, greets and escorts guests into their assigned room ensuring that all services are extended promptly and efficiently.
    • Offers welcome refreshment, packing and unpacking, laundry, shoe-shine services and all other guests' needs and requests.
    • Provides recommendation for wine and dine, entertainment, tourist attractions, concierge services and information.
    • Curates MOWOW experiences for guests, resolves guest feedback, serves daily amenities.
    • Cooperates closely with the in-room dining and housekeeping team to ensure a seamless private dining and cleaning experience.
    • Acts as a link for guests with all other areas of the hotel. Promptly answers any guest calls and emails and communicates with respective departments.
    • Addresses any security incidents and complaints to the Head Butler and reacts proactively when suitable and appropriate.
    • Familiar with room amenities, layout of categories of rooms, facilities and services available in the hotel.
    • Promotes and upsells a higher category of room and hotel food and beverage outlets.
    • Offers assistance for departure arrangements and provides fond farewell.
    • Maintains a friendly rapport with all guests to ensure repeat business and goodwill.
    • Well-versed with Mandarin Oriental Hotel Group goals and information.

    Job Requirements:

    • Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma in Business/Hospitality/Tourism/Hotel Management or equivalent.
    • Good communication and interpersonal skills
    • Enjoys interacting with guests and working in a fast paced environment
    • Candidate must be able to work rotationary shifts, weekends and holidays
    Tell employers what skills you have

    Front Office
    Concierge Services
    Entertainment
    Quality Assurance
    Housekeeping
    Interpersonal Skills
    Wine
    Communication Skills
    Team Player
    Customer Service
    Layout
    Hospitality
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