Manager - Learning & Development, Mandai Rainforest Resort by Banyan Tree - Banyan Group

    Banyan Group
    Banyan Group Mandai

    6 hours ago

    Tourism / Travel / Hospitality
    Description

    Overview

    Banyan Group is an independent, global hospitality company with purpose. We pride itself on its pioneering spirit, design-led experiences and commitment to responsible stewardship. Its extensive portfolio spans 100 hotels and resorts, more than 140 spas and galleries, and 20 plus branded residences in over 20 countries. Comprising 12 global brands, including the flagship brand Banyan Tree, each distinct yet united under the experiential membership programme withBanyan. The founding ethos of "Embracing the Environment, Empowering People" is embodied through the Banyan Global Foundation and Banyan Academy. We are committed to remaining the leading advocate of sustainable travel, with a focus on regenerative tourism and innovative programmes that elevate the guest experience.

    Founded in 1994 on the core concept of sustainability, Banyan Tree Holdings seeks to create long-term value for all stakeholders and destinations across its network of properties, products and brands, through a purpose-driven mission.

    With over 13,000 associates across 23 countries, the Group established the Banyan Academy in 2008 to support its goals by advancing people development, management excellence, and fostering learning with integrity and meaning.

    Banyan Group has received over 3,000 industry awards and accolades since its inception. It has also received recognition for its commitment to environmental protection and community development through its non-profit arm, the Banyan Global Foundation, which aligns the Group's efforts with the United Nations Sustainable Development Goals (UN SDGs).

    Position Summary:

    The Manager – Learning & Development plays a strategic role in driving the hotel's learning culture and talent development initiatives. This position is responsible for managing the full spectrum of training and development functions to ensure associates are equipped with the competencies required to perform effectively and deliver exceptional guest experiences.

    The role supports business objectives by designing and implementing impactful learning programs aligned with the company's vision, mission, and Service Profit Chain philosophy, while fostering a high-performing, motivated, and service-oriented workforce.

    Key Responsibilities:

    • Lead and manage all training and development processes for hotel associates.
    • Design, develop, implement, coordinate, and administer learning initiatives across departments.
    • Prepare, communicate, and execute the hotel's annual training plan.
    • Ensure departmental training plans are consistently implemented and monitored.
    • Conduct orientation and training programs for associates at all levels.
    • Promote and instill the Banyan Group experience, ensuring alignment with the company's vision, mission, and service standards.
    • Ensure all departments maintain up-to-date associate orientation manuals.
    • Monitor and control the annual training budget.
    • Develop and maintain a strong pool of qualified departmental trainers.
    • Support performance improvement initiatives and uphold standards of excellence in a 5-star hospitality environment.

    Qualifications:

    • Degree in a relevant discipline, plus technical certification/diploma or higher qualification.
    • 3–7 years of relevant experience in Learning & Development; hospitality experience preferred (Singapore experience is an advantage).
    • Professional training skills and solid understanding of 5-star hospitality standards and working principles.
    • Excellent command of English (written and verbal).
    • Strong facilitation skills for both small and large groups.
    • Good leadership, organizational, and administrative capabilities.
    • Ability to document performance standards and manage multiple priorities effectively.
    • Dynamic, innovative, enthusiastic, and self-motivated personality.
    • Strong interpersonal skills; approachable and pleasant disposition.
    • Objective, team-oriented, and highly customer- and results-focused.
    • Comfortable working in a fast-paced, multicultural environment.
    • Computer literate with strong project management capabilities.
    • Professional appearance and good health.

    Working Conditions:

    • Full-time position, based at Mandai Rainforest Resort by Banyan Tree, Singapore, a property under Banyan Group.
    • Flexible working hours, as required to accommodate business needs.

    We regret that only shortlisted candidates will be notified.

    Thank you

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  • Overview · Banyan Group is an independent, global hospitality company with purpose. We pride itself on its pioneering spirit, design-led experiences and commitment to responsible stewardship. Its extensive portfolio spans 100 hotels and resorts, more than 140 spas and galleries, ...

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