Trainer, Contact Centre - Singapore

Contact Centre Operations consist of Customer Service Hall manned by receptionists and Customer Service Executives who serve all walk-in customers and advisors Inbound Call Centre manned by a team of CSEs and Team Leaders who answer calls from specific lines routed through Amazon ...

Support the Contact Centre management team in daily operations and system improvement projects. · ...

Contact centre management role with supervisory experience in contact center environment and team leadership skills. · ...

Deliver personalized service over the telephone to customers in call center on banking products accounts and services enquiries in an effective and efficient manner. · ...

The role is to deliver consistent customer experiences across multiple touchpoints in accordance with the company's service standards and quality objective: Handle customers enquiries complaints and feedback across all business channels Execute outgoing calls to contact new custo ...

Data analyst role involves creating regular contact centre analytical reports to stakeholders highlighting key findings and recommendations for service improvements. · ...

We are seeking a motivated and experienced Team Lead to oversee a team of Customer Service Officers in our Contact Center. The Team Lead will be responsible for ensuring smooth daily operations, driving team performance, and maintaining service excellence. · Supervise daily opera ...

You will oversee staffing needs, manage leave requests effectively. · ...

Build and execute learning strategies and training programs for the contact centre at DHL Supply Chain. · Evaluate individual (new and existing), organization and program training and development needs. · Translate requirements into trainings program through variety learning meth ...

DHL Supply Chain seeks a Contact Centre Team Lead to oversee daily operations and ensure service outcome and KPIs are met. · ...

This is an opportunity to work as a healthcare service executive in a contact centre environment. The ideal candidate will have strong communication skills, experience in customer service or healthcare settings, and be able to handle sensitive situations calmly. · ...

Manage live chat contact centre team. · Min degree in relevant discipline required. · At least 5 years of supervisory experience in contact centre environment needed. · ...

Contact Centre is the main contact point for customers and advisors who want to reach Singlife via the hotlines or our service centre. · We are seeking a Contact Centre Intern to gain practical insights into the workings of a high-performing contact centre, · including performanc ...

You will play a strategic role in delivering excellent service to our partner brands by leading advanced analytics initiatives, guiding junior analysts and translating complex data into clear business actions. · ...

DHL is seeking a Quality Assurance Specialist to support the call centre in managing QA standards and processes. The role involves conducting call monitoring, providing feedback on transactional handling skills and maintaining monthly reports. · ...

RecruitFirst is hiring. · You will be outsourced to Ubi. · Answering enquiries via calls and emails,and providing follow-up. ...

No job summary available. · Provide Contact Centre services such as handling of general enquiries appointment scheduling requests to patients and the public · ...

As Team Lead or Deputy Team Lead of the Virtual Service Centre (VSC), you will lead customer support officers in delivering excellent patient care across NHG polyclinics and healthcare institutions. · ...

Contact centre agent required to answer enquiries via calls and emails. · ...

This company hires Contact Centre Agents working in East with a salary of $2600 basic. · ...