Executive, Contact Centre - Singapore

Contact Centre Operations consist of Customer Service Hall manned by receptionists and Customer Service Executives who serve all walk-in customers and advisors Inbound Call Centre manned by a team of CSEs and Team Leaders who answer calls from specific lines routed through Amazon ...

Support the Contact Centre management team in daily operations and system improvement projects. · ...

Deliver personalized service over the telephone to customers in call center on banking products accounts and services enquiries in an effective and efficient manner. · ...

Contact centre management role with supervisory experience in contact center environment and team leadership skills. · ...

Data analyst role involves creating regular contact centre analytical reports to stakeholders highlighting key findings and recommendations for service improvements. · ...

We are seeking a motivated and experienced Team Lead to oversee a team of Customer Service Officers in our Contact Center. The Team Lead will be responsible for ensuring smooth daily operations, driving team performance, and maintaining service excellence. · Supervise daily opera ...

You will oversee staffing needs, manage leave requests effectively. · ...

At DHL Supply Chain we take pride in our commitment to fostering a workplace that celebrates diversity and promotes inclusion for all. · We believe that the diverse backgrounds, · perspectives, and experiences of our employees are integral to our success. · ...

Build and execute learning strategies and training programs for the contact centre at DHL Supply Chain. · Evaluate individual (new and existing), organization and program training and development needs. · Translate requirements into trainings program through variety learning meth ...

We are seeking a capable and confident Contact Centre professional who can bring valuable experience and sound judgement to our team. · In this role you will be the first point of contact for customers or patients handling incoming queries via phone and email. · You will play an ...

This is an opportunity to work as a healthcare service executive in a contact centre environment. The ideal candidate will have strong communication skills, experience in customer service or healthcare settings, and be able to handle sensitive situations calmly. · ...

DHL Supply Chain seeks a Contact Centre Team Lead to oversee daily operations and ensure service outcome and KPIs are met. · ...

Manage live chat contact centre team. · Min degree in relevant discipline required. · At least 5 years of supervisory experience in contact centre environment needed. · ...

Contact Centre is the main contact point for customers and advisors who want to reach Singlife via the hotlines or our service centre. · We are seeking a Contact Centre Intern to gain practical insights into the workings of a high-performing contact centre, · including performanc ...

Collect and analyze data to track Contact Centre performance. · Prepare reports on performance trends and insights. · Conduct workload projections for resource allocation and hiring strategies. · ...

You will play a strategic role in delivering excellent service to our partner brands by leading advanced analytics initiatives, guiding junior analysts and translating complex data into clear business actions. · ...

About UsAt DHL people mean the world to us. That's why our goal has always been to attract and retain the best talent over the world. · ...

No job summary available. · Provide Contact Centre services such as handling of general enquiries appointment scheduling requests to patients and the public · ...

RecruitFirst is hiring. · You will be outsourced to Ubi. · Answering enquiries via calls and emails,and providing follow-up. ...

As Team Lead or Deputy Team Lead of the Virtual Service Centre (VSC), you will lead customer support officers in delivering excellent patient care across NHG polyclinics and healthcare institutions. · ...