- conduct health check, conduct infrastructure monitoring, handle customer queries, investigate incidents reported, resolve the incidents, apply fixes, and to ensure that incidents reported are tracked and resolved till closure
- cooperate with internal/external stakeholders to achieve work/task objectives set out by the system engineer/team lead/Managers.
- Install/configure software/hardware, manage servers/tools
- Setup accounts (AD or non-AD), laptops, workstations, servers
- Monitor performance and maintain systems according to requirements
- Ensure security through access controls, backups and firewalls
- Analysing, troubleshooting, and correcting system problems remotely/on-site
- Responsible for documenting incident RCA report the configuration of the system and system performance tuning
- Responsible for security compliance, patching, health check & hardening remediation
- Performing routine audits of systems and software and perform system devices backups
- Performing standard or project change request as per change window (non-business hours)
- Applying operating system updates, patches, and configuration changes
- Provide on-call 24 x 7 support on a rotating basis
- Diploma/Degree in Computer Science / IT or equivalent
- 2 years of experience in Windows/VMware support and maintenance
- Good to be certified: ITILv3 Foundation / Microsoft Windows Server Administration / Microsoft Azure
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Junior IT System Administrator - Singapore - SINGAPORE TELECOMMUNICATIONS LIMITED
Description
Roles & ResponsibilitiesThe Sys Admin is responsible for managing day to day support of operational tasks, requests, incidents and changes meeting customer's requirements and Service Level Agreements. He/she will also provide support to the System engineer/team lead based on tasks assigned and not limited to:
Skills for Success:
Microsoft Azure
Troubleshooting
Hardware
Active Directory
VMware
Windows Server Administration
Service Level
Configuration Management
System Administration
Hardening
Performance Tuning