field service manager - Singapore - Jda Wms Pte. Ltd.

Jda Wms Pte. Ltd. Singapore

1 week ago

Full time

Description

Responsibilities:

Develop service sales in the designated territory.
Lead and supervise the local Technology Service team and After Sales service operations.
Coordinate and manage tasks and resource allocation for the local service team, including projects and services.
Collaborate closely with the market area sales team, as well as other local and global Services business lines and Business units.
Contribute to the development of Service Strategy and execute appropriate long-term strategies.
Provide reports on service activities to the line manager and present them during global service team meetings.
Identify and execute business opportunities such as sales and service agreements, spare parts agreements, and digital service agreements.
Foster long-term relationships with customers to maximize the entire life cycle of Raute equipment.
Manage operational developments and the supply chain for the Service business.
Proactively identify spare parts needs for customers and support in preparing quotations.
Assist Project Managers with project executions.
Deliver efficient customer service and promptly respond to customer inquiries.
Follow up on customer satisfaction regarding all services, evaluate feedback, and report findings to HQ.
Perform any other assigned duties.

Requirements:

Hold a Bachelor's degree in Engineering, After Sales Service, or Business Development, or possess relevant experience.
Have a minimum of 5 years of experience in global supply chain management or Service Business management.
Mechanical engineering experience, particularly in plywood or wood processing industries, is advantageous.
Demonstrate a structured approach, be data-driven, and pay keen attention to detail.
Possess strong analytical, problem-solving, and decision-making abilities.
Be sales-driven, proactive, and capable of working independently.
Adapt to fast-changing environments, manage pressure, and prioritize workload effectively.
Proficient in Microsoft Office, D365 (ERP), AutoCAD, or similar design applications.
Possess strong interpersonal skills, including leadership, teamwork, integrity, and respect.
Ability to manage both individual work and teams at customer sites.
Display an interest in cross-training and expanding skills.
Willingness to travel to mills in the region and globally as required.

For interested applicants, kindly send your resume in Word/PDF format to [HIDDEN TEXT]

Kindly include the following in your resume.

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EA (23S1595/R

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