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Customer Service Officer

    Customer Service Officer - Singapore - TEMPSERV PTE. LTD.

    TEMPSERV PTE. LTD.
    TEMPSERV PTE. LTD. Singapore

    2 weeks ago

    TempServ Pte Ltd background
    Description
    Roles & Responsibilities

    Responsibilities:

    • Handle customers' queries (via telephone / email) escalated from Call Centre
    • Handle queries from walk-in customers
    • Handle first level troubleshooting with regard to the Internet e-services
    • Escalating complex queries for superior's intervention
    • Engaging customer in change management campaigns
    • Suggest improvements arising from feedbacks or interaction with the customers
    • Submit daily report in a timely manner

    Requirement:

    • Min O level / ITE / Diploma in any discipline
    • 1 year exp in Customer Service / Call Centre will be added advantages
    • Possess excellent customer service, communication and interpersonal skills

    Tempserv Pte Ltd
    EA License No: 06C3745
    Consultant: Ivy Ng / EA Personnel No: R1102590

    Tell employers what skills you have

    Microsoft Office
    Microsoft Excel
    Change Management
    Interpersonal Skills
    Data Entry
    Good Communication Skills
    Communication Skills
    Team Player
    Microsoft Word
    Customer Service
    Customer Service Experience


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