Account Support Consultant I - Singapore - NCR

NCR

Verified Company

Singapore

2 weeks ago

Posted by:

Wei Jie

beBee Recruiter

Description

About NCR

NCR Corporation (

NYSE:
NCR) is a leader in transforming, connecting and running technology platforms for self-directed banking, stores and restaurants. NCR is headquartered in Atlanta, Ga., with 38,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries.

Account Support Manager - Cisco APAC Logistic Services

Role and Responsibilities:

Manage Service Delivery performance, review and fix areas that are underperforming.
Responsible for the daytoday delivery of Cisco Logistic Services in these areas:

IOR/EOR Brokerage Warehouse and Parts Storage Domestic Parts Delivery and Distribution

Act as a point for daytoday Escalation and manage Cisco Logistic Services with Service Partners and Call Centre issues/incidents to conclusion, utilizing NCR support teams and processes.
Champion Root Cause Analysis, Continuous Improvement and Risk Management & Mitigation.
Work closely with the ESM (Executive Services Manager) to report and present at Monthly and Quarterly Business and Performance Reviews.
Working with NCR teams (Service Partners and Call Centre) to collate, report and deliver Client required metrics.
Responsible for the successful delivery of Projects and related Scope of Works into the Customers' Business Environments.
Liaise, guide and oversee the delivery of Logistic Services from internal/external NCR Support and Delivery teams into the Client, including reducing incidents due to B2B, Parts Delivery, Parts Storage issues.
Assist the ESM with timely Client PO Creation, Annuity, TS and T&M Billing, to support accurate invoicing.

Qualification and Desired Experience

Diploma or Degree in Information Technology or Business Administration or related discipline.
Preferably has 46years relevant experience in 3PL Logistic Services Account Management role.
Should have good project coordination and execution experience.
Should have experience in negotiating vendor contracts and vendor management.
Should have very good data analytical skills and experience in MS Excel, Word and PowerPoint presentations
Good customer relations, interpersonal skills and communication skills in both English.
Leadership ability to own and drive actions across various parts of NCR Internal Teams.
Commitment and ability to address underlying gaps within NCR Logistic service operations.

Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement

Integrated into our shared values is NCR's commitment to diversity and equal employment opportunity.

All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law.

NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential.

We believe in understanding and respecting differences among all people. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies

To ALL recruitment agencies:
NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.