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Customer Service Officer

    Customer Service Officer - Singapore - DCS CARD CENTRE PTE. LTD.

    DCS CARD CENTRE PTE. LTD.
    DCS CARD CENTRE PTE. LTD. Singapore

    3 weeks ago

    Default job background
    Description
    Roles & Responsibilities

    Job Description

    • Professionally manage multi-channel interactions such as calls, email, social media, mobile apps and in-person enquiries and concerns in a timely manner
    • Explore and introduce different type of services and products that are available to our customers
    • Analyzing customer intention in order to assist customers to your best abilities possible
    • Performing general administrative and clerical duties
    • Maintaining and updating customer's records

    Job Requirements

    • Minimum Diploma
    • At least 1 year experience in Call Centre, banking or customer service environment
    • Good command of spoken and written English (Mandarin speaking would be a plus point to communicate with our Chinese speaking customers)
    • Positive attitude, independent, able to multi-task and is a team player
    • Pleasant voice, attentive listening and good communication skills
    • Proficient in computer skills such as Microsoft Office applications

    Working hours between Monday - Friday 8.30am to 7:00pm, Sat 9:00am to 1:00pm (Shift)

    Tell employers what skills you have

    Able To Multitask
    Microsoft Office
    Microsoft Excel
    Written English
    Social Media
    Interpersonal Skills
    Administration
    Attentive
    Good Communication Skills
    Freight
    Banking
    Team Player
    Microsoft Word
    Customer Service
    Shipping
    Customer Service Experience


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