Customer Engineer - Singapore - NCR

NCR

Verified Company

Singapore

2 weeks ago

Posted by:

Wei Jie

beBee Recruiter

Description

About NCR

NCR Corporation (

NYSE:
NCR) is a leader in transforming, connecting and running technology platforms for self-directed banking, stores and restaurants. NCR is headquartered in Atlanta, Ga., with 38,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries.

POSITION:
Customer Engineer (CE)

& KEY AREAS OF RESPONSIBILITY:

Position responsible for providing installation, maintenance, and repairs on equipment within Singapore to assure continuity of customer operations and high levels of customer satisfaction

Working on NCR Products.

ATM (Banking) Deposit machine (Banking) Point of Sales (POS) Terminal (Supermarket) Retail Self-service Terminal (Supermarket) Printers (In general)

Position scope in details

Primary services include hardware maintenance, installation, basic software support (inhouse training provided)

Manage customer incidents as assigned; Build working relationships with customers (end user).

Responsible for ownership of all customer issues/needs that are voiced or observed and acts appropriately.

Verify that the site environment meets the requirements prior to installation or rollout; Install customer systems according to the installation plan, certify that the installation or setup of the product meets the customer's requirements

Analyze and correct all technical problems on equipment within assigned customer accounts.

Perform periodic preventive maintenance routines on products and installs modifications to equipment.

Routine jobs to overhauls and maintenance repair. May also perform required modular swaps and unit replacements or perform preventative maintenance services

Responsible to response to a customer call on time and to keep customer informed during the problem resolution process. Perform service verification and customer satisfaction surveys relating to the situation

Responsible for capturing detailed customer asset information and other data required to complete any invoicing or billing activities

Working Environment:
44hr Work Week Rotating Shiftwork covering Weekend and PH as per business requirement Overtime

BASIC QUALIFICATIONS:
ITE Graduate (Electronic, Mechatronic, Mechanical discipline) 0-2 years of related experience Personal computer skills (Microsoft Operating Systems and Microsoft Office Application), Basic System OS and Applications (Microsoft Windows)

Basic Electronic, Mechanical, Mechatronics and Electro-Mechanical knowledge Knowledge on PLC programming Some understanding of basic Network protocols (e.g. TCP/IP) A+ Certification A technical Diploma

Notes:
In house classroom training and Web-based training will be provided.

On the job training will be provided Probation period: 6 months

Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement

Integrated into our shared values is NCR's commitment to diversity and equal employment opportunity.

All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law.

NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential.

We believe in understanding and respecting differences among all people. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies

To ALL recruitment agencies:
NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.