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Choa Chu Kang New Town
Aldon Tan

Aldon Tan

Call center agent

Customer Service / Support

Choa Chu Kang New Town

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About Aldon Tan:

I’m an Enthusiastic Call center employee with 3+ years’ experience working as Customer Service Associate, Subject Matter Expert and Team Leader, and 1 year experience working in office as Accounting Payroll Officer, If I will be given this opportunity to be hired ill make sure you won't regret it.

Experience

 

WORK HISTORY

VXI Global Holdings Philippines

Position            :  Team Leader

Period              :  August 2020 – Feb 2023

Address            :  G/F Panorama Techno Center, 1029 Edsa Quezon City

 

DUTIES & RESPONSIBILITIES:

 

v  Develop agents by doing training, coaching and performance reviews.

v  Support agents by handling escalation calls, provide answer and guidance to agents and support agents to perform their jobs.

v  Be a manager by leading and inspiring agents and to communicate company news and facilitate team meetings and huddles.

v  Do admin task for Leave approvals, updating rosters and approving transactions.

v  Self-development by attending client call calibrations, management training and improving technical skills.

v  Help with R&R and organize engagement activities.

 

Mayer Steel Pipe Corporation

Position            :  Accounting Payroll Officer

Period              :  May 2019 – July 2020

Address            :  333 T. Santiago St. Lingunan Valenzuela City

 

 

DUTIES & RESPONSIBILITIES:

 

v  Collect weekly and monthly Timesheets.

v  Calculate bonuses and allowances.

v  Prepare employees compensation by the end of week and month using payroll software

v  Schedule bank payments and handout paychecks directly to employee

v  Ensure wages and tax withholdings comply with regulations.

v  Enter new employee’s data into internal databases.

v  Answer questions about compensation, benefits, taxes and insurance deductions

 

Convergys Philippines

 

Position            :  Customer Service Associate 

Period              :  November 2017 to September 2018

Address            :  Worldwide Corporate Center Shaw BLVD, Mandaluyong City

 

 

DUTIES & RESPONSIBILITIES:

 

v  Answer Incoming calls and provide world class customer service.

v  Research, Identify and Resolve customer concern using applicable software.

v  Upsell products and services.

v  Provide product and service information to customer.

v  Document all call information according to standard operating procedures.

v  Follow up customer calls where necessary.

 

 

 

Education

v  Primary

Canumay West Elementary School

Valenzuela City, Philippines

 

v  Secondary

St. Louis College Valenzuela

Valenzuela City, Philippines

 

v  TERTIARY

Bachelor of Science in Accounting Technology

Our Lady of Fatima University

Valenzuela City, Philippines

2013 - 2017                                                                               

 

 

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