About Aldon Tan:
I’m an Enthusiastic Call center employee with 3+ years’ experience working as Customer Service Associate, Subject Matter Expert and Team Leader, and 1 year experience working in office as Accounting Payroll Officer, If I will be given this opportunity to be hired ill make sure you won't regret it.
Experience
WORK HISTORY VXI Global Holdings Philippines Position : Team Leader Period : August 2020 – Feb 2023 Address : G/F Panorama Techno Center, 1029 Edsa Quezon City
DUTIES & RESPONSIBILITIES:
v Develop agents by doing training, coaching and performance reviews. v Support agents by handling escalation calls, provide answer and guidance to agents and support agents to perform their jobs. v Be a manager by leading and inspiring agents and to communicate company news and facilitate team meetings and huddles. v Do admin task for Leave approvals, updating rosters and approving transactions. v Self-development by attending client call calibrations, management training and improving technical skills. v Help with R&R and organize engagement activities.
Mayer Steel Pipe Corporation Position : Accounting Payroll Officer Period : May 2019 – July 2020 Address : 333 T. Santiago St. Lingunan Valenzuela City
DUTIES & RESPONSIBILITIES:
v Collect weekly and monthly Timesheets. v Calculate bonuses and allowances. v Prepare employees compensation by the end of week and month using payroll software v Schedule bank payments and handout paychecks directly to employee v Ensure wages and tax withholdings comply with regulations. v Enter new employee’s data into internal databases. v Answer questions about compensation, benefits, taxes and insurance deductions
Convergys Philippines
Position : Customer Service Associate Period : November 2017 to September 2018 Address : Worldwide Corporate Center Shaw BLVD, Mandaluyong City
DUTIES & RESPONSIBILITIES:
v Answer Incoming calls and provide world class customer service. v Research, Identify and Resolve customer concern using applicable software. v Upsell products and services. v Provide product and service information to customer. v Document all call information according to standard operating procedures. v Follow up customer calls where necessary.
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Education
v Primary Canumay West Elementary School Valenzuela City, Philippines
v Secondary St. Louis College Valenzuela Valenzuela City, Philippines
v TERTIARY Bachelor of Science in Accounting Technology Our Lady of Fatima University Valenzuela City, Philippines 2013 - 2017
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