Alona Domingo

A highly skilled customer service executive with great background in technical support. Expert in customer care and has exceptional in verbal and can do multi-tasking. Has strong organizational skills, and excellent in troubleshooting with first contact resolution approach with my cheerful attitude. 

Customer Service Representative-Quezon, City Manila, Philippines 

July 2019 to March 2023

CONCENTRIX DAKS SERVICES (Tmobile Account) 

×Responded to telephone inquiries and complaints following standard operating procedures. 

*Delivered personalized customer service relating to questions and promptly resolved issues on customer accounts and services. 

*Responsible for troubleshooting  any network issues, internet connections and device-specific problem. 

*Handled customer complaints and create tickets according to procedures.

*Able to achieved KPI's goal and Passed in all kinds of  accounts metrics and last but not the least provide and help the team for promoters to achieved the goal of the team and unit. 

*Provide billing inquiries information, offer up sales skills as well. 

Caregiving/Healthcare Servicing NC II (Tesda Certification) 

Antipolo City, February 2022 to July 2022

Business Information Management 

Asian Institute of Computer Studies 

Quezon City, June 2012 to April 2014