Beverly Yeo

I am currently pursuing studies in Health Services Management and wishing to gain further working experiences within Singapore's healthcare sector. With 2 years of studies in Sport Management and 6 months working experience in Singapore Heart Foundation as a therapy assistant,I am inspired to build a career in the Allied Health group as a occupational therapist. I am empathetic towards patients’ needs and show sympathy and care for their uniqueness and wants to provide direct patient care through rehabilitation aid in motor development and health progression.

• Patient Service Associate (Intern - 6 months) National University Hospital | Singapore
  Identify situations where patients require additional attention. 
  Liaise with patients and other stakeholders to provide services to patients. 
  Manage patients' feedback and enquiries. 
  Perform basic clinical procedures. 
  Perform patient registration and discharge. 
  Perform payment collection procedures. 
  Perform service recovery. 
  Prepare patients' records and documentation pre- and postconsultation and procedures. 
  Promote use of automated or self-help services. 
  Provide financial counselling to patients. 
  Provide patient and caregiver education where necessary. 
  Provide post-consultation instructions where necessary. 
  Reconcile daily monetary transactions. Schedule appointments for patients.
• Lifeguard (Part Time - 5 months) Atelier SG | Singapore
  Observing swimmers in the pool Enforcing applicable pool policies and regulations
  Encourage prevention safety to swimmers Rescuing swimmers in distress, and providing emergency care
• GrabFood Rider Temporary Flexi 
  Provide quality customer service through positive and professional interaction with customers in person or by phone
  Accurately processed order paperwork and payment transactions and executed cash management duties. 
  Ensured safety procedures were adhered to by maintaining cleanliness.
• Barista cum Service Crew (Part Time - 3 months) COTTA Cafe
  Prepare food and plate desserts Make and serve specialty coffee, tea, and chocolate beverages 
  Process payments using cash registers and payment terminals 
  Interact with customers, resolve issues and meet customer needs at the restaurant 
  Keep work areas, such as food preparation areas, and customer areas clean, sanitized, and organized
• Barista cum Service Crew (Temp - 1 month) 55 Degree
  Prepare food and plate desserts 
  Make and serve specialty coffee, tea, and chocolate beverages 
  Process payments using cash registers and payment terminals 
  Interact with customers, resolve issues and meet customer needs at the restaurant 
  Keep work areas, such as food preparation areas, and customer areas clean, sanitized, and organized
• Service Crew (Part time - 4 months) GelatoLabo Pte Ltd | Singapore, Singapore 
  Prepare food and plate desserts 
  Make and serve specialty coffee, tea, and chocolate beverages 
  Process payments using cash registers and payment terminals 
  Interact with customers, resolve issues and meet customer needs at the restaurant
  Keep work areas, such as food preparation areas, and customer areas clean, sanitized, and organized
• Warehouse Assistant (Temp - 1 month) Foodpanda | Singapore
  Performed all warehouse laborer duties including picking, packing, counting, record keeping, and maintaining a clean area.
• Therapy Assistant (Intern - 6 months) Singapore Heart Foundation | Singapore
  Provide operational and administrative support to Physiotherapists. 
  Verifying patient data, doing paperwork, updating databases, helping patients perform exercises and completing treatment plans 
  Keeping the working area organized and safe
• Barista (Intern - 6 months / Part time ( 16 months) Starbucks Coffee Singapore Pte Ltd | Singapore
  Prepare food and plate desserts 
  Make and serve specialty coffee, tea, and chocolate beverages 
  Process payments using cash registers and payment terminals 
  Interact with customers, resolve issues and meet customer needs at the restaurant 
  Keep work areas, such as food preparation areas, and customer areas clean, sanitized, and organized

Current: 
Diploma in Health Services Management 

Past:
Nitec in Food and Beverage Operations (2019)
Higher Nitec in Sport Management (2021)