Eric Chang

Eric’s experience in conducting various WSQ modules over the years has provided him first-hand look into the concerns of the learners. From the elderly learning new technologies, and adults seeking a change in their careers, to equipping prison inmates with the knowledge as well as the feeling of readiness to reintegrate into society. Eric seeks to inspire these groups of individuals to be ready always when it comes to the topic of change.  His training methodology includes self-reflections, collaborations as well and sharing of good practices in work and life. Eric started training inmates in the Singapore Prison under the Yellow Ribbon Project. Facilitating topics from workplace skills as well as generic manufacturing skills, Eric hopes that the inmates will be able to apply these skills and make a contribution to society upon their release.

Currently employed by Tung Lok Millennium as their Training Manager, Eric’s key responsibilities are training the internal as well as the external team. Developing, formulating, and implementing training & development objectives in line with organizational goals and business strategies. Eric’s duties include helping the service staff at the outlets with order taking, turn around of tables as well as serving of dishes. Experiencing these roles enables him to have a better understanding of the job requirements as well as build trust in the team. It also gives him a first-hand look on how the operation functions, thus a clearer analysis on their training needs. 

• Carry out Mystery Shopper Duties for outlets
• Carry out training needs analysis (TNA) for all departments within the organization.
• Carry out customer service training for the outlet, & leadership training for management and staff.
• Develop, formulate and implement training & development objectives in line with organizational goals and business strategies
• Carry out bite-size training for HQ staff. (1 Hour Program)
• Meet with managers and supervisors to ascertain the needs
• Conduct orientation, classroom, and/or OJT training
• Ensuring that employees are in line with Progressive Wage Model (PWM) training requirements.
• Lead the Career Conversion Program (CCP) from the application stage to successful Salary claims by the organization.
• Plan, organize, and implement a range of training activities
• Administer, manage and update all training records
• Maintain training facilities and equipment
• Develop programs that groom rank-and-file employees for executive positions
• Design apprenticeship programs
• Coordinate and administrate training requisitions, nominations, grants applications, documents submissions, and other processes
• Evaluate the effectiveness of training programs through training evaluation and propose improvement
• Assist in defining, measuring, and improving training policies & procedures