George B

PROFESSIONAL SUMMARY

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

WORK HISTORY

Delibowl Group, (Nuodle/Delibowl/Hui/The Xiang Pavillion) - Head of Operations 
Singapore  •  01/2019 - Current

• Manage all F&B and day-to-day operations within budgeted guidelines and to the highest standards ( Overall in charge 25 outlets)

• Manage projects for new and existing F&B restaurants

• Determine project's scope and come out with detailed work plan which includes kitchen design and work Monitor the project's progress, and make necessary adjustments to ensure the project complete on-time

• Preserve excellent levels of internal and external customer service

• Design exceptional menus, purchase goods, and continuously make necessary improvements

• Identify customer's needs and respond proactively to all of their concerns

• Lead F&B team by attracting, recruiting, training, and appraising talented personnel

• Establish targets, KPI's, schedules, policies and procedures

• Provide a two way communication and nurture an ownership environment with emphasis in motivation and teamwork

• Comply with all health and safety regulations

• Report on management regarding sales results and productivity

• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

• Carried out day-day-day duties accurately and efficiently.

• Identified opportunities to improve business process flows and productivity

Subway Singapore - Operations Manager 
Singapore  •  07/2015 - 12/2018

• To oversee assigned store and responsible for districts performance to meet company KPIs and Subway operational standards

• To provide support and approval on any hiring activities requiring advertisement

• Setup new store operations

• Setting sales targets

• To effectively manage the P&L within allocated budget in order to affect a profitable performance for the Area

• To manage payroll budgets in line with Area sales performance

• To ensure that all stores adhere to compliance requirements in all areas of operational activity, company policies and procedures

• To identify under performing stores and develop a business plan to address and manage issues effectively

Swissbake Pte Ltd - Area Manager 
Singapore  •  10/2013 - 06/2015

• Setup new store operations

• Overall responsibility for a number of stores operations

• Setting sales targets

• To effectively manage the P&L within allocated budget in order to affect a profitable performance for the Area

• To manage payroll budgets in line with Area sales performance

• To ensure that all stores adhere to compliance requirements in all areas of operational activity, company policies and procedures

• To identify under performing stores and develop a business plan to address and manage issues effectively

Marina Bay Sands Pte Ltd - Manager 
03/2011 - 09/2013

• Assist the club in customer service, maintenance, operation and administrative duties

• Lead a team to handle Operations & Service issues

• Handling of food quality control, food costing and hygiene maintain

• Communicate service standards to all team member and train team members to perform to the standards

• Customise all guests' needs and maintains confidentiality of sensitive materials

• Responds to special requests of guests and guest complaints and inquiries promptly.

• Accomplished multiple tasks within established timeframes.

• Onboarded new employees with training and new hire documentation.

The Dessert Empire Pte Ltd - Assistant Operation Manager 
08/2010 - 03/2011

• In charge of overall operations for 2 Japanese dessert brands)

• Maximising revenue, minimising cost and increasing productivity to achieve the financial target

• Oversee and manage all the restaurants operations including P&L, sales and marketing activities, inventory management, supplies and equipment as well as hiring and training for the employees

• Marketing, event planning and promotion activities

• Stock and inventory management ( including warehouse management and stock importing)

• Vendor coordination and purchasing

• Store evaluations and audits

• Coordinated with General Manager in different operational issues and promotional activities.

• Supervised operations team to support operational excellence and excellent customer service.

Belgarath Investments Pte Ltd - Senior Restaurant Manager 
10/2008 - 08/2010

• In charge of Multi-stores operations)

• Achieving monthly sales target and monitoring sales for respective outlets

• Provide on-going training and development to team members and managers

• Plan special events and promotions

• Recruit rewards and terminates staff as needed

• Support local and national marketing initiative.

• Developed, implemented and managed business plans to promote profitable food and beverage sales.

• Purchased adequate quantities of food, beverages, equipment and supplies.

• Led and directed team members on effective methods, operations and procedures.

Singtel Group - RetailConsultant 
02/2008 - 10/2008

• Ensure sales target are met

• Negotiate with customers and effectively close sales deal

• Provide excellent customer satisfaction to every customer

• Implement and monitor personal daily work schedules and sales report.

• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

• Carried out day-day-day duties accurately and efficiently.

SUBWAY, MADE TO ORDER LTD (UK) - Restaurant Manager 
09/2003 - 12/2007

• 5 years oversea working experience

• Responsible for leading and guide a team towards sales and customer service excellence

• Complete and posts the staff work schedules

• Maintain business records as outlined in the Operations Manual

• Analyze business records to increase sales

• Communicate changes of food preparations formulas, standards, etc

• To staff

• Upkeep the store cleanliness standards

• Supervise and guide the team in uplifting the service quality & standards

• Provide on-going training and development to all team members,

• Plan special events and promotions

• Recruit, reward and terminate staff as needed

• Support local and national marketing initiative.

• Carefully interviewed, selected, trained and supervised staff.

• Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.