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Technical Service Representative - Singapore - AkzoNobel
Description
We supply the sustainable and innovative paints and coatings that our customers, communities – and the environment – are increasingly relying on. Our world class portfolio of brands – including Dulux, International, Sikkens and Interpon – is trusted by customers around the globe. We're active in more than 150 countries and have set our sights on becoming the global industry leader. It's what you'd expect from a pioneering paints company that's committed to science-based targets and is taking genuine action to address globally relevant challenges and protect future generations.
For more information please visit
2023 Akzo Nobel N.V. All rights reserved.
Job Purpose
• To assist and support the North and South Asia Yacht sales team to achieve the agreed revenue and volume targets by providing technical expertise and support to internal stakeholders and customers.
• To assist and support the Technical Co-Ordinator - Asia Pacific in achieving the agreed regional technical goals.
Key Accountabilities
• Deliver practical and theoretical training to customers on the use of and application techniques of the company products.
• Support the sales team by providing technical guidance, training, and support to assist them in achieving their individual objectives and the team's goals.
• Assist the sales team in educating customers on the technical requirements of the available product lines and promoting the available support tools.
• Proactively prevent and solve problems of a technical nature.
• Conduct Awlmix audits in house and at relevant distributors.
• Conduct new product demonstrations.
• Repeatedly call on key existing and potential customers with the Account Managers.
• Attend all relevant meetings as required and represent the North and South Asia Yacht business.
• Continually look for internal and external business improvement opportunities and work with stakeholders to implement change.
• Be an active and engaged member of the Asia Pacific Yacht Sales Team.
• Create an open environment in the team where all people can perform at their best. Stimulate the development and upskilling of the team.
• Actively update CRM and Case Management with customer and complaint information.
• Deliver periodical business reports/reviews.
• Attend all relevant meetings as required and represent the North and South Asia Yacht business.
• Work closely with the both internal and external stakeholders i.e. Awlmix Operators, Distributors Technical Services, Customer Services
Experience
• Minimum 5 years of technical paint experience or equivalent combination of education and experience.
• NACE qualified or equivalent.
• Ability to adopt an analytical approach and to conduct root cause analysis on customer paint defects.
• Prior success meeting and/or exceeding sales/business development goals.
• Experience working with complex supply routes.
• Excellent communication, interpersonal, influencing and presentation skills, with the ability to interact with key decision makers at all levels across a diverse range of countries.
• An understanding of the Yacht paint market and the various product types
• Professionalism, passion, and drive.
• Mid to High-level proficiency with MS Office and CRM programs.
• The ability to travel throughout the NSEA region, on short notice.
Role to be based out from Singapore or China
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.
