Irish Anne Alon

Proactive and detail-oriented Application Engineer with over 6 years experience and expertise in product implementation, system administration, monitoring,  maintenance and technical support.

AOS Application Engineer, Cloud Applications

February 2020 – Present              Open Access BPO (OAMPI Inc.) | Account: SS&C Advent Software 

• Currently working as an Application Engineer on a Fintech solution company (SS&C Advent Software)
• With 6 years of experience working on application install and configuration of Advent’s proprietary products.
• Have worked on product upgrade project for a bank client based in New Zealand (ANZ Bank) 
• Responsible for troubleshooting application issues and resolving production server monitoring alerts. 
• Proficient in creating SQL queries for data retrieval, creation, and update of database objects.
• Worked on troubleshooting server latency issues and use of SQL tools for checking database blockings.
• Familiar with IIS and creating Secure Socket Layer to setup secure site connection.  
• Have used Jenkins to automate software deployment on multiple client servers. 
• With 6 years of experience on PowerShell scripting and windows batch. Have setup multiple jobs for automating client workflows such as financial report extract, file conversion and file transfer (SFTP) automation. 
• Worked on documentations like creation of runbook and knowledge base articles.
• Participates on team’s weekend on-call rotation.

Client Support Analyst, Advent Portfolio Exchange Application 

March 2017 – 2020                     Teleperformance PH | | Account: SS&C Advent Software account

• Worked on client requests through phone and web cases.
• Assisted client inquiries related to accounting, reporting, and resolve critical system down issues. 
• Helped clients on back-office tasks such as import/export of data and trade blotter posting problems. 
• Worked collaboratively with clients, team members, consultant, and resources across global office locations.
• Review case escalations and product enhancement requests with Product Development partners
• Acts as an escalation point for hot clients, and/or high-profile clients.
• Deliver case studies and trainings for new team members.

Software Engineering Analyst, EDW Support                    

April 2014 – 2016                         Accenture Inc., Philippines | Account: Ross

• Monitors nightly batch job run for critical reports and workaround issues within agreed SLAs.
• Provides on-going production and on-call support.
• Responsible for requirements gathering, issue identification and providing proposed solutions/estimates
• Unit testing of proposed solution from code debug to delivery and documentation 

College Graduate

Bachelor of Science in Electronics and Communications Engineering     

University of Perpetual Help System Laguna