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Irish Anne Alon

Irish Anne Alon

Application Engineer

Technology / Internet

Singapore

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About Irish Anne Alon:

Proactive and detail-oriented Application Engineer with over 6 years experience and expertise in product implementation, system administration, monitoring,  maintenance and technical support.

Experience

AOS Application Engineer, Cloud Applications

February 2020 – Present              Open Access BPO (OAMPI Inc.) | Account: SS&C Advent Software 

 

  • Currently working as an Application Engineer on a Fintech solution company (SS&C Advent Software)
  • With 6 years of experience working on application install and configuration of Advent’s proprietary products.
  • Have worked on product upgrade project for a bank client based in New Zealand (ANZ Bank) 
  • Responsible for troubleshooting application issues and resolving production server monitoring alerts. 
  • Proficient in creating SQL queries for data retrieval, creation, and update of database objects.
  • Worked on troubleshooting server latency issues and use of SQL tools for checking database blockings.
  • Familiar with IIS and creating Secure Socket Layer to setup secure site connection.  
  • Have used Jenkins to automate software deployment on multiple client servers. 
  • With 6 years of experience on PowerShell scripting and windows batch. Have setup multiple jobs for automating client workflows such as financial report extract, file conversion and file transfer (SFTP) automation. 
  • Worked on documentations like creation of runbook and knowledge base articles.
  • Participates on team’s weekend on-call rotation.

 

Client Support AnalystAdvent Portfolio Exchange Application 

March 2017 – 2020                     Teleperformance PH | | Account: SS&C Advent Software account

 

  • Worked on client requests through phone and web cases.
  • Assisted client inquiries related to accounting, reporting, and resolve critical system down issues. 
  • Helped clients on back-office tasks such as import/export of data and trade blotter posting problems. 
  • Worked collaboratively with clients, team members, consultant, and resources across global office locations.
  • Review case escalations and product enhancement requests with Product Development partners
  • Acts as an escalation point for hot clients, and/or high-profile clients.
  • Deliver case studies and trainings for new team members.

 

Software Engineering Analyst, EDW Support                    

April 2014 – 2016                         Accenture Inc., Philippines | Account: Ross

 

  • Monitors nightly batch job run for critical reports and workaround issues within agreed SLAs.
  • Provides on-going production and on-call support.
  • Responsible for requirements gathering, issue identification and providing proposed solutions/estimates
  • Unit testing of proposed solution from code debug to delivery and documentation 

Education

College Graduate

Bachelor of Science in Electronics and Communications Engineering     

University of Perpetual Help System Laguna                                

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