Julie Ann Magallanes

With 7 years of experience in the field of customer service, including sales and marketing. I have honed my skills in delivering exceptional support and satisfaction to diverse client bases. I am dedicated to improving the customer experience with timely assistance, helpful feedback, and respectful conflict management response. As an enthusiastic and personable individual, I enjoy working with people and building long-lasting relationships and product loyalty. By combining my skills, I am well equipped to contribute to your organization’s mission ensuring a positive customer journey.

CUSTOMER SERVICE REPRESENTATIVE CUM 

CLAIMS ANALYST

JPMorgan Chase & Co. (Teleperformance Philippines)

December 2020 - August 2023

Reason for Leaving: Professional Development

• US based clientele
• Managed client relationships by providing and updating the client on status of information needed
• Responsible for recording and monitoring the end-to-end claims process
• Identifying the client’s needs via e-mail and or phone while tactically executing solutions on their behalf
• Ensuring timely resolution on claims
• Resolve fraudulent activities on debit card 
• Identify and investigate suspicious / fraudulent claims 
• Research account activity to judge levels of risk and the type of fraud
• Track claims findings in multiple system
• Report findings to management team
• Complete inbound calls to customer for follow up
• Carefully follow established processes and guidelines and research
• Provide guidance and assistance to claims associates 
• Maintain knowledge of current claims processing guidelines, industry standards and client expectations
• Assist in preparation of reports or analysis RETAIL STORE ASSISTANT

RETAIL STORE ASSISTANT

Globe Telecom Inc.

February 2017 - November 2020 

Reason for Leaving: Retrenchment due to Covid-19 pandemic

• Award: Achieved 107% Revenue Sales Targets for the month of May 2017
• Award: Achieved 110% for SG Q1 for the month of January to March 2019
• Award: Achieved 119% for Broadband Q1 for the month of January to March 2019
• Award:  Achieved 177% for Broadband Revenue Sales for the month of May 2019
• Award: Achieved 155% for Postpaid Sales Revenue for the month of June 2019
• Award: Achieved 101% for Postpaid Recontracting for the month of June 2019
• Support the day-to-day business operations of the retail store
• Upsell, cross-sell and recommend services or products based on customer's needs
• Administrative tasks such as stock ordering, inventory count and basic reporting
• Respond positively to customer complaints, feedbacks and suggestions
• Handles billing inquiry and bill complaints using ICS and CRM tools
• Restocking depleted or low shop items and ensuring that the sales floor is organized according to established guidelines
• Processing customer payments using the shop's Point of Sale (POS) system
• Maintaining an in-depth knowledge of store items to provide advice and recommendations as needed

JUNIOR PERSONAL ASSISTANT TO MANAGING DIRECTOR

LVL Insurance Services

May 2015 - February 2017 

Reason for Leaving: Better Offer

• Scheduling and Calendar Management: Managing schedule, arranging appointments, meetings, and events. This includes coordinating with other parties, ensuring there are no scheduling conflicts, and sending reminders
• Communication: Handling phone calls, emails, and other forms of communication on behalf of the employer. Responding to routine inquiries and prioritizing important messages
• Travel Arrangements: Organizing travel arrangements, such as booking flights, hotels, and transportation. Preparing travel itineraries and ensuring all necessary documents are in order
• Administrative Tasks: Assisting with administrative duties, such as filing, data entry, organizing documents, and maintaining records
• Correspondence and Documentation: Drafting and proofreading letters, memos, reports, and other documents. Managing and organizing important documents and files
• Personal Errands: Running personal errands for the employer, such as picking up dry cleaning, shopping for groceries, or handling personal appointments
• Event Planning: Assisting with organizing events, both professional and personal, such as conferences, parties, or charity functions
• Financial Management: Assisting with basic financial tasks, like managing expense reports, tracking receipts, and liaising with accountants or financial advisors
• Confidentiality and Discretion: Maintaining a high level of confidentiality and discretion in handling sensitive information and matters related to the employer
• Technology Management: Assisting with technology-related tasks, such as setting up and troubleshooting electronic devices, managing online accounts, and coordinating with IT support when needed
• Project Coordination: Helping coordinate various projects and ensuring tasks are completed on time and within budget
• Screening Calls and Visitors: Screening incoming calls and visitors to determine their importance and relevance before connecting them with the employer
• Miscellaneous Tasks: Handling any other tasks or projects that the employer may assign from time to time

Bachelor of Science in Business Administration - Marketing Mgmt

University of San Jose-Recoletos 

July 2022

Associate in Tourism

University of San Jose-Recoletos 

March 2016