Kelvin Yuen

Executive, Diners Club Singapore, Singapore August 2008 — Present 

Joined Diners Club Singapore in 2008,  Started as a Sales Consultant in late 2008 and was given an opportunity to promote internally multiple times to join the rank as a senior management staff. With over a decade in Diners Club Singapore, I have equipped myself with extensive skills

• Oversee and manage of a team direct Sales agents (Card Acquisition) 

• Oversee and manage multiple outsource multiples telesales companies (Card Acquisition-Telesales) 

• Oversee and manage a team of Logistic personnel (Roadshow/Events) 

• Staff Recruitment (Interview, Shortlisting, Training) • Trainer & Coach • Cost/Budgeting 

• Plan, create, update and implement department SOP  

• Identity & explore cost-effective branding/product marketing through off and online marketing. 

• Competitor analysis    

• Customer Service  - Handling of unsolvable complaint cases directed from the Customer Service Department

Education N/O Level, Hong Kah Secondary, Singapore 1999 — 2000 

Real Estate Courses (on-going), February 2022 — Present