Kui Hoon Lim

May 2001 — September 2022

Department   - Centre of Technical Service (Scientific Analytical Instruments. Regional group)

 -  Aftersales Technical supports and customer services for customers inclusive Asian countries, India, Pakistan, Sir Lanka & Bangladesh.

- New Machine installations and conduct user training, 

- Field Services supports for preventive maintenance /calibrations/repairs.

[Customers inclusive academic/University and Industrial.]

- Customer services, as a call centre respond to customer’s enquiries for:

* Product applications and technical problems.

* Consumable parts orders.

* Service complaints and actions follow up.

* Product warranty claims issues

- Technical adviser for regional subsidiaries and distributors service Engineers to solve machine problems.

- Technical Trainer-Conduct technical training to skill up regional subsidiaries and distributors Engineers.

Note> Reason for leaving: Retrenched by company restructure due to business downturned and products handling discontinued & stopped sales .

Production Superintendent and Equipment Engineer at Mitsubishi Chemical Infornics, Pioneer Road, Tuas, Singapore

April 1997 — April 2001

Job scopes   - Lead one automated production line/shift for media products manufacturing (Cd/Cd-R/DVD) in clean room environment. Managed and supervised production operations and equipment maintenance (sputtering coating, pick and place. injection moulding and packaging) to meet production output targets & products quality.

Note> Reason for leaving: To learn new technology in spectrometer elementary analytical instruments and new explore at international regional working experiences.