Sehajpreet Kaur Wadhwa

I have 3 years of experience on Salesforce.com CRM that includes Administration, Configuration, Implementation, Development and Support Activities. I have worked on Data Migration and Application integration with Salesforce. I have rich experience in designing custom objects, custom fields, custom reports and folders , record types, page layouts.

Infosys Limited as Senior Systems Associate
(Oct 2019-Oct 2022)

•  Gathering and documenting Business and Functional Requirements (BRD, FRD), User Requirements, Use Cases and System Requirement Specs (SRS). 
• Worked with Standard/Custom objects, Custom fields, Custom record types, Page layouts and various other components as per the application requirement. 
•  Created users, roles, public groups and sharing rules and record level permissions to manage sharing access among different users. 
•  Managing and implementing customization request including modification of Apex classes, Apex triggers, lightning components, validation rules, custom links, custom labels, reports, and dashboards to support sales process. 
•  Modified page layouts to organize fields, custom links, related list and other components. 
•  Involved in UAT with business team and resolving the defects/bugs found during testing. 
•  Experience in using Service Now ITSM tool and resolving the issues raised and reported within SLA. 
•  Extensive experience in querying salesforce.com database using SOQL & SOSL queries. 
•  Created profiles and implemented Objects and field level security to hide critical information for various users. 
•  Created workflow rules and defined related tasks, email alerts, and field updates. 
•  Created Batch classes and schedulable classes for functional needs in the application. 
•  Uploaded bulk records using Data loader to cleanse and do recovery and performed multiple recovery tasks to maintain data integrity. 
•  Have knowledge of deployment process and deployed multiple changes to production as per the client requirement, or to do bug fixes and enhancements. 

I have done Bachelor in computer application (BCA) from July 2016 till Jun 2019