Muhammad Azralfi Bin Razak

Through past work experiences, I am equipped with good organisational skills and attention to detail.  I am currently an IT asset administrator with good experience in asset administration, now equipped with the fundamentals of infrastructure support. Positive mind-set and committed attitude. Seeking an opportunity in an operations support role.

Experienced in providing IT service support to assigned job locations based in hospitals. Assist IT departments in National University Hospital, Alexandra Hospital, Ng Teng Fong General Hospital and NUHS polyclinics in asset tagging and inventory stock check.

Locate and retrieve assets in a timely manner and was able to locate and retrieve lost assets which were previously untraceable. Meticulously update and maintain asset inventory records in asset tracking system. Respond, attend to and update on asset support cases on the ground efficiently.

Server Basics

Acquiring and configuring new servers, deploying monitoring servers to track IT infrastructure performance, and ensuring servers meet business needs by recommending appropriate server architecture, storage systems and networking configurations.

Networking Basics

Troubleshoot service and security issues, configure server and client IPSec policies, updating and testing policies, backing up configuration baselines, scanning the server segment, and documenting static DNS records and reserved DHCP clients. 

IT Operating Systems Deployment

Deploy operating systems and manage file systems in a professional setting. Acquired a comprehensive understanding of the upgrade process and the essential steps required for effective file management and sharing within an organizational context.

Cloud Fundamentals

Analyze cloud requirements, assess available cloud services and propose appropriate cloud solutions. Cloud concepts, architecture, services, cost management and cloud management and governance.

Linux Fundamentals

Work efficiently with Linux systems and effective IT infrastructure management and support. User administration, file permissions, software management, storage administration, systems services, network settings, security, and Bash and Shell scripting.

IT Customer Service

Provided excellent IT customer service, communicate with the users, performed problem solving and case management, as well as analyse different tools, methodologies and technologies used for customer service.