beBee background
Professionals
>
Technology / Internet
>
Boon Lay
Muhammad Khairul Azhar Bin Samsuri

Muhammad Khairul Azhar Bin Samsuri

Desktop Support Engineer
Boon Lay

Social


About Muhammad Khairul Azhar Bin Samsuri:

I’m Khairul and I was a Deskside Support Engineer for 2 years under Kyndryl. By joining, I was exposed to first-level troubleshooting mainly on desktop-related and Domain-network issues. By desktop related issues, Microsoft Office Application issue and upgrading of software applications. Doing so for the past year, I would like to be exposed more than the above in enhancing myself in IT world industry when given the opportunity.

Experience

DS Engineer with Kyndryl

• Addressing user tickets regarding hardware, software and networking.

• Walk customers through installing applications and computer peripherals.

• Conduct remote troubleshooting for familiar cases in resolutions

• Customize desktop applications to meet user needs for them to access easier on a daily basis.

• Ask targeted questions to diagnose problems for a better understanding of the problems and resolving the issue.

• Direct unresolved issues to the next level of support to ensure the issue is being resolved by application teams.

• Guide users with simple, step-by-step instructions in test alternative pathways until application support resolved the issue.

• Record technical issues and solutions in logs for future reference of follow-up actions taken.

• Follow up with clients to ensure their systems are functional bydoing daily walk-around for any issue before daily operations

• Report customer feedback and potential product requests to better enhance of daily operations.

• Help create technical documentation and manuals, to guide newcomers for onboarding process and users.

Education

Diploma in Aeronautical & Aerospace Technology in Nanyang Polytechnic

Professionals in the same Technology / Internet sector as Muhammad Khairul Azhar Bin Samsuri

Professionals from different sectors near Boon Lay

Other users who are called Muhammad Khairul Azhar

Jobs near Boon Lay


  • Sciente International Pte Ltd Singapore Part time

    Job Summary · In this role, you'll be at the helm of software system development, steering the entire process from inception to deployment. Your responsibilities will span from gathering requirements to orchestrating design, implementation, testing, and rollout. Additionally, yo ...

  • Direct apply

    KOHLER SINGAPORE PTE. LTD. Singapore

    **Basic Functions** · Ensures that distributors/customers get the best sales services through the sales administration activities, including clerical/administrative support to sales department on all inquiries, order administration, invoicing and shipment arrangement. Maintains a ...

  • Direct apply

    WECRUIT PTE. LTD. Singapore

    Prepare and implement the programs and age-appropriate teaching aids. · - Keep accurate records of children's progress and address the children's educational and developmental needs individually. · - Complete the progress reports of the children for each semester and prepare a de ...