Nurhanis Salwan

Experienced individual with a demonstrated history of working in the consumer services industry. Skilled in Operations, Scheduling, Customer Service Management, Contact Centres and Analytical Reporting. Self-motivated, able to work in a fast-paced environment and an excellent team player.

1.Executive Facilities and Movement Centre, Ministry of Manpower - October 2020 to Present

Movement Operations

• Plan and monitor movement for migrant workers
• Analyse and manage daily movement report
• Present large data to reports and presentation slides
• Indent buses based on analysis

Inpro and Swab Planning in GQF (Government Quarantine Facility)

• Monitor inflow and movement of people under quarantine (PUQ) into GQF
• Scheduling and monitoring tests for PUQs accordingly
• Liaise with external stakeholders to ensure smooth operation
• Collate end-of-day test report for reporting
• Track and manage large data of PUQs
• Report data and present to management in daily huddle

2. Reports and Operations Coordinator, Delta Air Lines - Aug 2016 to Jul 2020

• Manage and analyse office performance data
• Extracting large amount of data and maintain weekly and monthly report
• Maintain performance dashboard
• Report performance data and analysis to Head of department
• Manage daily employee and office operations
• Plan daily deployment according to manpower availability
• Manage attendance and leave application
• Liaised with vendors for office supplies and maintenance
• Report hourly office productivity data

3. Customer Experience Specialist, Delta Air Lines - Nov 2013 to Jul 2016

• Manage passenger flight booking reservations
• Input customer data and information in the system
• Follow-up of flight delays or cancellations with regards to passenger service
• Inter-department liaison regarding any ticketing & refund issues

1. Diploma in Accountancy, Kaplan Higher Education Academy
2. Professional Certificate in Business Management, Management Development Institute of Singapore 
3. GCE O Levels, Greenview Secondary School