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Singapore
Nurhanis Salwan

Nurhanis Salwan

Data and Operations Management, Customer Service

Administrative

Singapore

Social

About Nurhanis Salwan:

Experienced individual with a demonstrated history of working in the consumer services industry. Skilled in Operations, Scheduling, Customer Service Management, Contact Centres and Analytical Reporting. Self-motivated, able to work in a fast-paced environment and an excellent team player.

Experience

1.Executive Facilities and Movement Centre, Ministry of Manpower - October 2020 to Present

Movement Operations

  • Plan and monitor movement for migrant workers
  • Analyse and manage daily movement report
  • Present large data to reports and presentation slides
  • Indent buses based on analysis

Inpro and Swab Planning in GQF (Government Quarantine Facility)

  • Monitor inflow and movement of people under quarantine (PUQ) into GQF
  • Scheduling and monitoring tests for PUQs accordingly
  • Liaise with external stakeholders to ensure smooth operation
  • Collate end-of-day test report for reporting
  • Track and manage large data of PUQs
  • Report data and present to management in daily huddle

 

2. Reports and Operations Coordinator, Delta Air Lines - Aug 2016 to Jul 2020

  • Manage and analyse office performance data
  • Extracting large amount of data and maintain weekly and monthly report
  • Maintain performance dashboard
  • Report performance data and analysis to Head of department
  • Manage daily employee and office operations
  • Plan daily deployment according to manpower availability
  • Manage attendance and leave application
  • Liaised with vendors for office supplies and maintenance
  • Report hourly office productivity data

 

3. Customer Experience Specialist, Delta Air Lines - Nov 2013 to Jul 2016

  • Manage passenger flight booking reservations
  • Input customer data and information in the system
  • Follow-up of flight delays or cancellations with regards to passenger service
  • Inter-department liaison regarding any ticketing & refund issues

Education

  1. Diploma in Accountancy, Kaplan Higher Education Academy
  2. Professional Certificate in Business Management, Management Development Institute of Singapore 
  3. GCE O Levels, Greenview Secondary School 

 

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