Nuryasirah Masdaraono

Deliver personalized service over the telephone to customers in call centre on banking products accounts and services enquiries in an effective and efficient manner. · ...

Responsibilities · Address and resolve customer inquiries through phone, email, social media, and live chat channels swiftly and efficiently. · Ensure accurate and timely logging of all customer service requests and follow-up interactions in the CRM system. · Work closely with in ...

The Customer Service Administrator is responsible for providing administrative and operational support to ensure smooth customer service processes. · Process sales and service orders in SAP/Resolv accurately and in a timely manner. · Act as the main point of contact for customers ...