Rochelle Ian Ramirez Sotelo

Customer-centric and technically skilled professional with a strong background in Banking, Ops, and Compliance/AML/KYC. Desire to leverage my expertise, utilize technical knowledge, drive efficiency & support growth.

Patient Engagement Coordinator (Remote)/Total Behavioral Health Texas US 

Total Men’s Primary Care 

Megaworld, Iloilo City, Philippines June 2022 - July 2023 

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*Provider Data Management Specialist/Anthem BCBS US 

Legato Health Technologies, Inc. 

Megaworld, Iloilo City, Philippines April 2021 - June 2022 

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*Customer Care & Billing Specialist/Bell Mobility Canada 

Iqor 

Megaworld, Iloilo City, Philippines July 2019 - November 2020 

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*Customer Care Representative/Netspend US 

Inspiro 

Molo, Iloilo City, Philippines Aug 2018-July 2019 

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*Marketing Assistant/Order Management/Pricing & Logistics Coordinator 

Masterfood Republic Inc. 

San Jose Del Monte, Bulacan, Philippines Aug 2017 – Mar 2018 

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*Office Administrator/Accounts Executive/Materials & Services Coordinator 

JRGT Enterprise 

Valenzuela City, Philippines Aug 2015 – May 2016 

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*Jr. Fraud Analyst 

IBM Business Services Inc. - USAA Bank 

Quezon City, Philippines Feb 2015 - Aug 2015 

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*Officer - Finance & Accounting (Brokerage Customs Accounting); Officer - Industrial Engineering & Hub Operations IE Support; Officer – Industrial Engineering (Building & Facilities Maintenance / Contracts Administration / Procurement Admin)*

United Parcel Service Singapore Pte Ltd 

Alps Avenue, Singapore Jan 2008-Mar 2014 

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*Administrator / Accounts Clerk 

KC Watson (FE) Pte Ltd 

Pasir Ris Farmway 2, Singapore May 2007 – Dec 2007 

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*Sales Acquisition Officer/Telemarketer 

Efusion Solutions Pte Ltd 

Raffles Place, Singapore Oct 2006-Apr 2007 

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*Customer Service Ambassador / Bank Officer; Compliance / Signature Verification/AML; Inward Cheque Processor & Outward Cheque Clearing Officer*

Equitable PCI Banking Corporation 

Manila, Philippines Aug 1995-Sep 2006 

EDUCATION: Bachelor's Degree - Accountancy Saint Rita College, Parañaque, Philippines June 1991 - March 1995