Rommel Pasteteo

If you are looking for a highly skilled and experienced IT professional with over 15 years of experience in desktop support, hardware and software applications, networking and other IT related issues. You have the right pick. I hope you consider my application. I will showcase my skills and strength. 

METS INNOVATIVE SOLUTION INC.                                                                                                          Makati City, Philippines 

IT Helpdesk Support                                                                                                                                       09/22/21 to 02/28/22

Accomplishment

• Successfully implemented a new IT Helpdesk Freshdesk ticketing system to improve support services and response times.

Contribution:

• Assisted end-users in resolving technical issues related to hardware, software, and network connectivity
• Responded to and resolved support requests in a timely and efficient manner, ensuring high levels of customer satisfaction
• Managed and prioritized multiple support requests simultaneously, utilizing effective time management and organizational skills
• Provided technical support to end-users via phone, email, and remote assistance tools.
• Documented support requests and resolutions in the IT Helpdesk ticketing system to maintain accurate records and enable efficient reporting
• Assisted in the deployment of new hardware and software systems, ensuring proper configuration and integration with existing systems
• Assisted in the development and implementation of IT policies and procedures to ensure compliance with industry standards and regulations.
• Collaborated with team members to identify and resolve complex technical issues, providing valuable input and contributing to the success of the team
• Conducted training sessions for end-users on software applications, new technologies, and IT security best practices
• Assisted in the development and implementation of IT policies and procedures to ensure compliance with industry standards and regulations.

AV Media Pte. Ltd.                                                                                                                                          Bukit Batok, Singapore 

IT Officer                                                                                                                                                           09/01/14 to 08/31/20

Accomplishment

• Successfully upgrading the server, hardware & software and network infrasture of AV Media Pte. Ltd demonstrated my technical expertise, project management skills, and commitment to supporting the success of the organization. My contribution ensured that the deployment of Microsoft Dynamics Navision was successful, resulting in improved efficiency and productivity for the company.

Contribution:

• I led the upgrading of the server and server rack to support the deployment of Microsoft Dynamics Navision. This involved assessing the existing server infrastructure, identifying areas for improvement, and implementing a plan to upgrade the server and server rack to meet the demands of the new software.
• I successfully led the deployment of Windows 10 OS ,new laptops and desktops for the entire department. This involved coordinating with the procurement team to source the necessary hardware, setting up the new devices with all the required software and licenses, and ensuring that all data was securely transferred from the old devices to the new ones.
• I spearheaded the upgrading of the company's network infrastructure to support the deployment of Microsoft Dynamics Navision. This involved conducting a comprehensive assessment of the existing network, identifying areas for improvement, and developing a plan to upgrade the infrastructure to meet the demands of the new software.

NCS Pte. Ltd.                                                                                                                                                      Ang Mio Kio, Singapore 

Desktop Support Engineer                                                                                                                           02/05/12 to 09/01/14

Accomplishment

• Successfully provided desktop support for the SSOE MOE project, ensuring high levels of end-user satisfaction and smooth project delivery.

Contribution:

• Provided technical support to end-users for desktop hardware and software issues related to the SSOE MOE project
• Assisted in the installation, configuration, and troubleshooting of software applications and peripherals, ensuring proper functionality
• Responded to and resolved support requests in a timely and efficient manner, utilizing effective time management and organizational skills
• Collaborated with team members to identify and resolve complex technical issues, providing valuable input and contributing to the success of the team
• Documented support requests and resolutions in the IT Helpdesk ticketing system to maintain accurate records and enable efficient reporting
• Assisted in the deployment of new hardware and software systems, ensuring proper configuration and integration with existing systems
• Conducted training sessions for end-users on software applications, new technologies, and IT security best practices related to the SSOE MOE project
• Assisted in the development and implementation of IT policies and procedures to ensure compliance with industry standards and regulations
• Coordinated with external vendors and suppliers to ensure timely delivery of hardware and software components for the project

Aremay Enterprises, Inc.                                                                                                                              Makati City, Philippines 

Team Leader                                                                                                                                                      01/05/10 to 02/01/11

• Successful deployment of Starbuck POS system: As the project lead for the deployment of the Starbuck POS system, I was responsible for overseeing the installation and configuration of the system across multiple locations. Through my efforts, I was able to ensure that the deployment was completed on time and within budget, resulting in a more efficient and effective payment processing system for the organization.
• Improved RCBC IT helpdesk support: As part of my role in IBM ISD, I was also responsible for managing the IT helpdesk support for RCBC, one of our major clients. Through my efforts, I was able to implement new processes and procedures that improved the efficiency and effectiveness of the helpdesk support team. This included the implementation of a new ticketing system, the development of training materials for helpdesk staff, and the implementation of new performance metrics to monitor the team's performance.

Fujitsu Inc. Philippines                                                                                                                                  Makati City, Philippines 

Desktop Support                                                                                                                                              03/15/07 to 06/01/08

• Provided technical support to over 500 employees: As the primary point of contact for desktop support issues, I was responsible for troubleshooting and resolving hardware and software issues, configuring operating systems, and providing technical support to employees across various departments. Through my efforts, I was able to ensure that all employees were able to work efficiently and effectively, with minimal downtime.
• Implemented new IT policies and procedures: In order to improve the overall efficiency of IT operations, I played a key role in implementing new IT policies and procedures. These policies helped to standardize IT practices across the organization and ensure that all employees were using consistent software and hardware configurations.
• Upgraded and maintained IT infrastructure: In order to ensure that all systems were running smoothly and efficiently, I was responsible for upgrading and maintaining the organization's IT infrastructure. This involved tasks such as configuring servers, updating software, and ensuring that all equipment was properly maintained and serviced.

FILPROS Inc. Philippines                                                                                                                              Makati City, Philippines 

Onsite Support                                                                                                                                                04/20/03 to 09/01/06

• Timely and efficient resolution of technical issues: As an Onsite Support, I was responsible for troubleshooting and resolving technical issues related to the McDonald's POS system. Through my efforts, I was able to identify and resolve technical issues in a timely and efficient manner, ensuring that downtime was minimized and that the system was always available for use.
• Implementation of system upgrades and improvements: In order to improve the functionality and reliability of the POS system, I was responsible for implementing upgrades and improvements as needed. This included the installation of new software updates, the replacement of hardware components, and the development and implementation of new system configurations.
• Customer service and support: As an Onsite Support, I was responsible for providing excellent customer service and support to the McDonald's employees who used the POS system on a daily basis. Through my efforts, I was able to build strong relationships with the employees and provide them with the training and support needed to effectively use the system.
• Documentation and reporting: In order to ensure that the McDonald's POS system was always operating at peak performance, I was responsible for documenting all technical issues and solutions and reporting them to the appropriate parties. This helped to ensure that all stakeholders were aware of any issues and that they were promptly resolved.

Diploma in Computer Technology | Major in Electrical and Electronics

Systems Plus Computer College     | S.Y. March 1998 to 2000

Dean Lister Achievements

TESDA Licensure Achiever