Ryan Thien

I am a motivated and focused Regional Manager of International Key Accounts APAC with an unwavering commitment to delivering exceptional results. My extensive experience in sales and solutions selling strategies has resulted in successful new accounts penetration, consistent turnover, and revenue growth.

As a confident professional, I take pride in executing full sales strategies while optimizing sales operations to drive success. My values of integrity, collaboration, and perseverance enable me to build strong relationships with clients and team members, leading to exceptional outcomes.

Beyond my professional life, I am a passionate advocate for mental wellness and nature conservation. In my free time, you can find me running and contributing to various charity initiatives.

With a track record of delivering outstanding results, I am driven to continue making a positive impact in both my personal and professional life.

"Empowering excellence through integrity, collaboration, and perseverance."

Regional Manager - International Key Accounts APAC
Jungheinrich AG · Full-time
2019 - Present · 4 yrs 8 mos

• Managing large and complex global and regional accounts across multiple industries. 
• Demonstrated ability to build and maintain long-lasting relationships with clients at all levels. 
• Proven track record of leading cross-functional teams and driving successful business outcomes in fast-paced, competitive environments.
• Develop and execute global/regional account strategies, resulting consistent increase in revenue and increase in profitability.
• Manage key client relationships across Asia, resulting in high client retention rate and customer satisfaction.
• Lead a diverse team of account management professionals, providing coaching, mentorship, and guidance to drive individual and team success.
• Collaborate with cross-functional teams, including marketing, product management, development, and operations, to ensure client needs are met and projects are delivered on time and within budget.• Managing large and complex global and regional accounts across multiple industries. • Demonstrated ability to build and maintain long-lasting relationships with clients at all levels. • Proven track record of leading cross-functional teams and driving successful business outcomes in fast-paced, competitive environments. • Develop and execute global/regional account strategies, resulting consistent increase in revenue and increase in profitability. • Manage key client relationships across Asia, resulting in high client retention rate and customer satisfaction. • Lead a diverse team of account management professionals, providing coaching, mentorship, and guidance to drive individual and team success. • Collaborate with cross-functional teams, including marketing, product management, development, and operations, to ensure client needs are met and projects are delivered on time and within budget.
Skills: Sales Strategy · Fleet Management · Key Account Management · Sales Operations · Management · Pricing · Customer Service · Contract Negotiation · Strategic Planning · Customer Relationship Management (CRM) · Lead Generation · Warehouse Management Systems · Salesforce Sales CloudSkills: Sales Strategy · Fleet Management · Key Account Management · Sales Operations · Management · Pricing · Customer Service · Contract Negotiation · Strategic Planning · Customer Relationship Management (CRM) · Lead Generation · Warehouse Management Systems · Salesforce Sales Cloud

Regional Sales and Marketing Manager
elumatec AG
2018 - 2019 · 1 yr2018 - 2019 · 1 yr

• Manage dealers’ network and subsidiaries for Asia Pacific countries such as Thailand, Indonesia, Vietnam, Japan, Korea, Taiwan, China (Beijing, Shanghai, Shen Zhen).
• Understanding of regional cultural differences. Approach through patient and consistent support with logical communication for establishing effective working relationships. 
• Direct involvement of regional sales visit by through joint sales presentation, technical advisory, solution proposal and commercial terms negotiation.
• Carried out marketing campaign such as product launch, promotion, trade shows and exhibition planning.
• Analyze production, fabrication and manufacturing plant/factory plan and layout for operation optimization.
• Experienced with Computer Numeric Control (CNC) machines with management software to optimize production material and efficiency monitoring.
• Ability to support and justify through calculation of production capacity via simulated approach.• Manage dealers’ network and subsidiaries for Asia Pacific countries such as Thailand, Indonesia, Vietnam, Japan, Korea, Taiwan, China (Beijing, Shanghai, Shen Zhen). • Understanding of regional cultural differences. Approach through patient and consistent support with logical communication for establishing effective working relationships. • Direct involvement of regional sales visit by through joint sales presentation, technical advisory, solution proposal and commercial terms negotiation. • Carried out marketing campaign such as product launch, promotion, trade shows and exhibition planning. • Analyze production, fabrication and manufacturing plant/factory plan and layout for operation optimization. • Experienced with Computer Numeric Control (CNC) machines with management software to optimize production material and efficiency monitoring. • Ability to support and justify through calculation of production capacity via simulated approach.
Skills: Sales Strategy · Sales Management · Sales Operations · Marketing Strategy · Lead GenerationSkills: Sales Strategy · Sales Management · Sales Operations · Marketing Strategy · Lead Generation

Crown Equipment Southeast Asia 
Full-time · 7 yrs 1 moFull-time · 7 yrs 1 mo
Retail Sales Manager
2015 - 2018 · 3 yrs2015 - 2018 · 3 yrs
Singapore
• Lead a team of sales executives with dynamic experiences to excel in selling and renting full range of MHE products from Crown Equipment.
• Provide training and guidance for newly joined sales person to achieve progressive and sustainable performance. 
• Engage and drive the team to develop positive mindset and problem solving mentality with systematic and proactive approach towards planning and generating daily sales activities.
• Establish sales objectives through forecasting and developing annual sales quotas and budget, projecting expected sales volume and turnover for full product range.
• Implement sales programs by developing field sales action plans through direct sales approach, analyzing trends, marketing strategies, and price positioning.
• Exceeding sales volume, product relevancy, and selling price by keeping current with supply and demand, changing trends, economic indicators, and competitors.
• Ensuring of team's effectiveness by recruiting, orienting, training, counseling and appraising sales team to mastery of product features, functions and benefit so as to effectively penetrate new accounts and developing existing accounts
• Maintain professional and technical knowledge by constantly attending educational workshops; reviewing professional publications and establishing of personal networks. 
Skills: Fleet Management · Sales Process · Key Account Management · Sales Presentations · Sales · Sales Management · Sales Operations · Management · Marketing Strategy · Team Leadership · Strategic Planning · Marketing · Customer Relationship Management (CRM) · Direct SalesSkills: Fleet Management · Sales Process · Key Account Management · Sales Presentations · Sales · Sales Management · Sales Operations · Management · Marketing Strategy · Team Leadership · Strategic Planning · Marketing · Customer Relationship Management (CRM) · Direct Sales
 

Fleet Sales Executive - Major Accounts
2013 - 2015 · 2 yrs2013 - 2015 · 2 yrs
Singapore
• Promoted with achievements in clinching major projects and account with multiple fleet of equipment for both purchase and rental.
• Explore, develop, maintain new, existing major national and international accounts. 
• Establishing partnership with accounts through understanding of needs and form lasting relationship by providing effective solutions. 
• Coaching and guiding sales team to penetrate new account and developing existing account. 
• Provide sustainable solution through in-depth study and understanding of prospect requirement in terms of operation requirements.
• Round the clock product and service support for both existing and new account.
Problem solving and proposing of solution for service or product gab.• Promoted with achievements in clinching major projects and account with multiple fleet of equipment for both purchase and rental. • Explore, develop, maintain new, existing major national and international accounts. • Establishing partnership with accounts through understanding of needs and form lasting relationship by providing effective solutions. • Coaching and guiding sales team to penetrate new account and developing existing account. • Provide sustainable solution through in-depth study and understanding of prospect requirement in terms of operation requirements. • Round the clock product and service support for both existing and new account. Problem solving and proposing of solution for service or product gab.
Skills: Fleet Management · Communication · Sales Process · Key Account Management · Sales Presentations · Sales · Strategic Planning · Customer Relationship Management (CRM) · Direct SalesSkills: Fleet Management · Communication · Sales Process · Key Account Management · Sales Presentations · Sales · Strategic Planning · Customer Relationship Management (CRM) · Direct Sales

Sales Executive
2011 - 2013 · 2 yrs2011 - 2013 · 2 yrs
Singapore, Singapore
Material Handling and Warehousing Equipment.
• Well versed in industrial logistics requirements.
• Racking planning and configuration.
• Good knowledge in warehouse safety requirements and government regulations.
• Consistent overall achievement in sales quota and target.
• Confident in conducting product training, presentation and briefing with precision and confidence. 
• Ability to handle after sales issues and complicating demands from prospects or customers.
• Experience in liaising with suppliers, production, service, engineering department or transportation division for product customization, checks, repair, commissioning and delivery. 
• Execute immediate product and service support directing to end user so as to maintain confidence and trust in the organization.
• Wide range of customer’s contacts and good long term relationships established (Marine, Offshore and Shipping, Logistics and warehousing, manufacturing and production, Food and Beverages, Construction).Material Handling and Warehousing Equipment. • Well versed in industrial logistics requirements. • Racking planning and configuration. • Good knowledge in warehouse safety requirements and government regulations. • Consistent overall achievement in sales quota and target. • Confident in conducting product training, presentation and briefing with precision and confidence. • Ability to handle after sales issues and complicating demands from prospects or customers. • Experience in liaising with suppliers, production, service, engineering department or transportation division for product customization, checks, repair, commissioning and delivery. • Execute immediate product and service support directing to end user so as to maintain confidence and trust in the organization. • Wide range of customer’s contacts and good long term relationships established (Marine, Offshore and Shipping, Logistics and warehousing, manufacturing and production, Food and Beverages, Construction).
Skills: Communication

Ministry of Defence of Singapore
Airforce Engineer
Ministry of Defence of Singapore · Full-time
2004 - 2011 · 7 yrs2004 - 2011 · 7 yrs
Singapore · On-siteSingapore · On-site
Certified in aircraft repairing, servicing and maintenance.
Launch and recovery of aircraft.
Aircraft weapons system configurations and installation.
Team leader - Work force distribution and execution planning.
Emergency and Contingency plan execution.
Safety committee member - Work place hazard identification, containment and correction. 
Deployment planning and coordination.
Experienced overseas cross-cultural and work exchange programs. 
India – 1 month
Thailand – 2 months
Indonesia – 1 month 
Experienced in liaising with MINDEF Approved Contractors (MAC) such as SembCorp and Singapore Technologies (ST Aerospace) for outsourced work such as domestic and infrastructure servicing and maintenance.Certified in aircraft repairing, servicing and maintenance. Launch and recovery of aircraft. Aircraft weapons system configurations and installation. Team leader - Work force distribution and execution planning. Emergency and Contingency plan execution. Safety committee member - Work place hazard identification, containment and correction. Deployment planning and coordination. Experienced overseas cross-cultural and work exchange programs. India – 1 month Thailand – 2 months Indonesia – 1 month Experienced in liaising with MINDEF Approved Contractors (MAC) such as SembCorp and Singapore Technologies (ST Aerospace) for outsourced work such as domestic and infrastructure servicing and maintenance.
Skills: Communication · Team Leadership · Strategic Planning

University of Wales

Bachelor of Arts (Honors) in Business and Management Studies, Business and Personal/Financial Services Marketing Operations

Grade: First Class Honors