Shiela Maree Pino

Results-driven, detail-oriented, and dynamic Customer Service Representative with an extensive track record spanning eight years in the Business Process Outsourcing (BPO) industry. Throughout my tenure, I have honed my skills in diverse customer service fields, establishing myself as a proficient specialist. My reputation is built upon a consistent delivery of high-quality service characterized by efficiency, accuracy, and a keen eye for detail. Notably, I thrive in environments that demand self-motivation and minimal supervision, consistently exceeding expectations. With a relentless drive for excellence, I am eager to leverage my extensive expertise and adaptability to navigate and excel in new processes and policies, all while prioritizing the delivery of exceptional customer experiences.

I have extensive experience in customer service and support roles, including as a Customer Service Representative - Legal Assistant at Office Partners 360, where I conducted legal research and managed case files for automobile accidents and slip and fall cases. Additionally, I worked as a Customer Service Representative - Retail Specialist at Amazon Operation Services Philippines Inc., handling customer inquiries, resolving complaints, and providing shipping and delivery support for Amazon customers. As a Technical Support Representative at Convergys Philippines Services, I diagnosed and resolved hardware and software issues for Microsoft Surface devices and provided clear instructions to users. I also have experience as an ESL Teacher and Teacher Aide, where I delivered English language instruction, facilitated cultural integration, and supported classroom activities at Philinter Academy and Honey Hosea Academy, respectively.

I completed my Bachelor of Secondary Education major in English at the University of the Visayas from June 2012 to March 2016. Prior to that, I attended Secondary School at the University of the Visayas from June 2008 to March 2012, also in Cebu, Philippines.