Sim Jun Yi

Fresh graduate with a Diploma in Industrial and Operations Management equipped with a Higher NITEC background in Human Resource and Administration. 

Despite my educational background, my aspirations are to become a proficient marketing specialist and a graphic designer. 

I possess valuable competencies, including resilience, strong communication skills, and a creative mindset, that make me a valuable asset to any team.

Customer Experience Officer (Ministry of Manpower)

• Managed high volume outbound calls, addressing campaign inquiries
• Collected and analysed labour market data to produce accurate and timely national statistics
• Efficiently resolved issues to meet customer needs

Tender Management | Operations Intern (DB Schenker)

• Handled shipment inquiries and plan suitable schedules to meet customer requirements
• Recorded sales trends and worked with the account department to troubleshoot issues related to the quotation process 
• Developed graphs and monitored key performance indicators for sales, using MS Excel and internal TANGO system to manage sales tracking tools
• Conducted logistic planning with reference to master lists and packing lists to ensure timely and accurate deliveries

Human Resource Intern (R3 Engineering)

• Calculated payroll and leave in compliance with employment laws
• Conducted data entry to maintain accurate records 
• Collaborated with the finance department to ensure accurate and timely processing of financial transactions
• Planned and organised corporate events to promote team building and enhance company culture

Diploma in Industrial and Operations Management (Republic Polytechnic)
Notable Modules:

• Programming (MS Excel) 
• Data Analysis
• Human Resource Management
• Project Management
• Operations Planning & Management 
• Marketing
   

Higher NITEC in Human Resource and Administration (ITE Central)
Notable Modules:

• Customer Relationship Management 
• Human Resource Practices in Business 
• Principles of Marketing
• Event Management