vigneshwari nara

As an individual with a passion for creativity and a thirst for adventure, I am excited to take on new projects. I enjoy working on creative and DIY projects that allow me to express my artistic side, and I am always looking to learn new hobbies. Whether I am under the sun swimming or trekking, or delving into a good book that ranges from fantasy to self-help, I am constantly seeking new experiences to broaden my horizons.

Being in Customer Relations Management at Spark education (Vispark), I was responsible for managing a team of 2 customer service representatives and ensuring that all customer inquiries were addressed in a timely and professional manner.

I developed and implemented a customer service training program that improved response times by 40% and helped to identify areas to close the gap betweencustomer retention and cancellation. I also worked closely with the marketing team to develop targeted communication strategies that improved subscription renewals and resulted in a 10 - 20% increase in repeat business.

Through my effective management of both operations and customer relations, I was able to increase a customers subscription lifespan.

I have a diploma in business administration(hospitality and tourism). I intend on furthering my studies if my schedule permits it.