Jobs

    Operations Manager, Family Experience - Singapur, Singapore - Shangri-La

    Shangri-La
    Shangri-La Singapur, Singapore

    4 days ago

    Shangri-La background
    Permanent
    Description

    We are looking

    for a Operations Manager, Family Experience to join our team

    As a Operations Manager, Family Experience we rely on you to:

  • Be responsible for the daily operation of buds by Shangri-La, Splash, and other family experience activities necessary, in accordance with the policies standards and guidelines
  • Supervise, manage and motivate the Family Experience Team
  • Attends to guest needs when it arises and takes the lead in resolving guests issues together with the Team Lead.
  • Co-ordinates and executes the marketing, promotions and partnership events to deliver the Family Experience to guests.
  • Ensure all activities are conducted in such a manner to ensure the health, safety and security of each child.
  • Motivate and coach team to handle their work, colleagues and guests in a professional, tactful and polite manner
  • Liaises with the other departments to resolve issues or implement any planned events
  • Embraces and upholds key practices and initiatives or programmes relating to life and fire safety.
  • To implement, understand and follow all SFSMS/HACCP policies and procedures
  • Your duties may include recruitment, performance review, roster planning, training and manage any disciplinary issue (if any).

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