Service Manager - Singapore - M-TECH AIR-CON & SECURITY ENGINEERING PTE LTD

M-TECH AIR-CON & SECURITY ENGINEERING PTE LTD Singapore

4 days ago

Description

Roles & Responsibilities

Overseeing the service operations to ensure high-quality and efficient delivery of services to our clients. Lead a team of service technicians, manager service schedules, and maintain strong customer relationships. Responsibilities:

Lead and manage a team of service technicians, providing guidance, support and coaching as needed.
Delegate tasks, set performance objectives, and conduct regular performance reviews to ensure the team meets or exceed service targets.
Oversees all aspects of service operations, including scheduling, dispacting and monitoring service call to ensure timely and efficient resolution of customer issues.
Coordinate with other department to optimize resource allocation and meet service demand effectively.
Maintain accurate records of service activities, including service reports, maintenance schedules, and inventory management.
Build and maintain strong relationships with clients by providing excellent customer service and addressing their inquiries, concerns, and feedback promptly and professionally.
Conduct regular follow-ups with clients to ensure satisfaction and identify opportunities for service improvement.
Utilize technical knowledge of air conditioning systems to assist service technicians in diagnosing complex issues, troubleshooting problems, and implementing effective solutions.
Stay updated with industry trends, best practices, and technological advancements to enhance service quality and efficiency.
Ensure that all service activities comply with safety regulations, company policies, and industry standards to minimize risks and ensure the well-being of employees and clients.
Conduct regular safety training sessions and audits to promote a culture of safety within the service team.
Manage service budgets effectively, monitor expenses, and identify opportunities for cost optimization without compromising service quality.
Prepare budget forecasts, analyze financial reports, and make recommendations for resource allocation and expenditure control.

Tell employers what skills you have

Coaching
Air Conditioning
Budgets
Preventive Maintenance
Troubleshooting
Customer Relationships
Building Services
Procurement
Inventory Management
Audits
Wellbeing
Customer Service
Refurbishing
Scheduling
Safety Training

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