Jobs

    Team Lead, Customer Service - Singapur, Singapore - NTUC Health

    NTUC Health
    NTUC Health Singapur, Singapore

    1 week ago

    Default job background
    Full time
    Description

    Job Description

  • Deliver consistent good customer service including inquiries, complaints at all times, educating the customer of the value of our NTUC Health services.
  • Be customer-centric with both internal and external stakeholders via all communication channels.
  • Track and monitor customers' enquiries from all channels such as Call Centre Hotline, E-mails, Whatsapp, Online Messages in a timely manner, including service recovery.
  • Address enquiries, referrals, appointments and other support required from the various communication channels; recommend relevant services within NTUC Health to address the needs of the stakeholders.
  • Setup and maintain the standard operating procedures to ensure service consistency.
  • Continuously seek improvement by tracking the calls, analysing the data and provide data-informed initiatives to enhance the customer experience and drive growth of our services
  • Qualifications

  • Preferably general degree or minimum A' Levels with some customer service experiences
  • Someone with strong written and verbal communication skills
  • Someone who is resourceful and provides timely and accurate information to our seniors
  • Someone who is patient and meticulous and enjoys working with a senior person.
  • Prior experience in healthcare sector would be advantageous


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