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Voice & Collaboration Engineer - Singapore - INDEX CAREER CONSULTANTS PTE. LTD.
Description
Roles & ResponsibilitiesResponsibilities
o Responsible for understanding the business objectives and translating the business requirements into IT solutions
o Evaluate new Voice & Collaboration technologies to better improve efficiencies
o Experience in the design, implementation, transformation, troubleshooting and support of technologies including VOIP, IPT, collaboration tools, Audio/Video Conferencing
o Proven experience of design, delivery, and transformation of IPT/UC environments
o Responsible for providing technical leadership across the IT organization in support of the IP Telephony initiatives
o Develop and support the Voice & Collaboration strategy across the global organization
o Work with colleagues in other technology and business groups to understand technology and business requirements
o Work with peers to define the overall strategic direction for the collaboration solutions
o Create, architect & develop solutions to complex technical, procedural, and logistical problems
o Provide training and new technology overview to engineering colleagues
o Develop, document and update standards documentation
o Final technical escalation point for IP Telephony suite of products
Required Skills and Experience
o Strong technical expertise required in the following areas:
o Cisco – (CUCM, UCCE/CVP)
o Connection and Voice related protocols (SIP, RTP/SRTP, SDP, MGCP,
SCCP etc.)
o SIP/PSTN Design and Voice Gateway Configuration
o Detailed knowledge and understanding of telephony/UC protocols, H323, SIP, T38, TLS and Codecs
o NICE & Cloud Voice Recording Solutions
o Experience of IP subnetting, switching and routing protocols
o Remote access solutions and virtual meeting platforms
o FoIP & Trader Voice
o Management of 3rd party suppliers
o 8-10 years' experience in the Voice & Collaboration field
o High-level certification in a major technology area preferred (CCIE)
o Demonstrated ability to work under intense pressure when resolving complex issues with strict deadlines
o Strong written, communication and presentation skills
o Ability to communicate and collaborate effectively with the team members and superiors
o Global mindset and visionary
o Ability to lead and execute large, complex projects related to new technology
integration
o Project management skills: ability to lead large projects
o Programming skills (UNIX shell, python)
o Problem Management: proactive and forward thinking to identify and manage incidents.
Tell employers what skills you haveManagement Skills
Subnetting
CCIE
Implementation of video conferencing
VoIP telephony
videoconferencing
Unix shell
PSTN
Audio Conferencing
Telephony
Project Management
Cisco VoIP
IP
Python
Cisco Voice
Routing Protocols
Presentation Skills
VoIP
Technology Integration
Technical Leadership
