Jobs

    EUC Engineer - Singapore - LMA RECRUITMENT SINGAPORE PTE. LTD.

    LMA RECRUITMENT SINGAPORE PTE. LTD.
    LMA RECRUITMENT SINGAPORE PTE. LTD. Singapore

    2 days ago

    Default job background
    Description
    Roles & Responsibilities

    EUC Engineer

    Responsibilities

    • Perform remote / onsite support to end users on IT products and services
    • Manage email / hotline for support requests.
    • Manage hardware / software patching
    • Provides remote / onsite support for IT needs.
    • Provide support for key field service activities in line with customers' requirements.
    • Create and update tickets promptly and accurately.
    • Provide accurate, factual reports to the team leader or technical support personnel to enable informed decisions to be made on a course of action to resolve product issues
    • Handling customer escalations with support from Level 2 as needed.
    • Any ad-hoc duties as assigned.
    • Support VIP users
    • Manage onsite engineers and deployment
    • Provide documentation update
    • Work with relevant team on reports.

    Requirements

    • Minimum diploma in IT or related
    • 3-6 years of working experience related to end user support
    • Able to work Independently, Self-motivated, and Diligent
    • Experience in troubleshooting hardware / software related issues.
    • Experience in analysing various operation reports and presentation
    • Experience on team management
    • Possess Analytical and Problem-Solving skills
    • Written and spoken Language Proficiency in English is essential
    • Effective communication skills
    • Knowledge on different product (end point device) vendor like Lenovo / Dell etc
    • Knowledge on mobile support (phones / tablets) for iOS / Android / iPadOS
    • Office hours with ad-hoc after-office hours and weekend support

    Company Reg No.: D | License No.: 11C4684 | Reg No: R1655133, Ashraf Ali

    Tell employers what skills you have

    Technical Documentation
    Field Service
    iOS
    Hardware
    VIP
    Electrical
    Data Engineering
    Team Management
    Team Leader
    Linux
    Able To Work Independently
    Troubleshooting Hardware
    Technical Support
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